Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best pet insurance
Very helpful people that work there. And my policy is super cheap compared to other companies. I highly recommend Trupanion. Iv neber Had to use them yet but I understood what my policy is cause hey explained it so well
Insurer: Trupanion
By: Brittany
Reassurance
We are very happy w/ Natiowide Pet Insurance. Thank you
Insurer: Nationwide
By: Wendy
Will find any reason not to pay!
My experience with Embrace has been nothing but frustration up until this point. They have denied every claim that is for any substantial amount of money and indicate it is all not covered because of pre-existing conditions, when in fact, surgery needed to be done to determine what the real issue was. They don't care and seem to be classifying EVERYTHING as a bladder infection! I am currently in an appeal with them, but I am not optimistic. Buyer beware, if you take your pet in for a wellness check, pray they do not find any type of infection within the first 2 weeks or Embrace with NOT cover ANY subsequent treatments!!
Insurer: Embrace
By: Robin
Title of what?
I appreciate the great service I get from Nationwide.
Insurer: Nationwide
By: Derzon
Great service and coverage!
My dog had several illnesses in her first year of life and Nationwide has been fantastic. They are prompt, efficient, and hold true to the coverage I obtained.
Insurer: Nationwide
By: Anne
Quite pleased with your service
Well it's open enrollment and we'll definitely be continuing our pet's coverage with your insurance. We have a 5 year old dog and a puppy and it's so nice having that peace of mind that comes with having pet insurance. It paid for itself with the annual visit, flea/tick/heartworm meds and labs. I was pleasantly surprised. I tell everyone I know.
Insurer: Nationwide
By: Michele
Nationwide changed coverage that I specifically checked when I enrolled my dog 7 years ago.
I have a large mixed breed dog. When I got him as a puppy, I double and triple checked that hip dysplasia and ACL surgery were covered. They were. Now, however, hip dysplasia is not covered and ACL has limited coverage. Fortunately my dog doesn't have either of these, but now that he is older and has preconditions, changing insurance companies is not feasible. Also, Nationwide never contacted me about the changes in coverage. I was reading the booklet that came with my new yearly policy and discovered it for myself. It is also confusing about what and how much they cover for cancer treatments. I am a little concerned about posting this because of repercussions. But Nationwide has paid in a timely manner and been very helpful with his other issues.
Insurer: Nationwide
By: Karen
Trupanion is awesome!
I am so pleased with Trupanion. They are the most caring pet insurance company.
Insurer: Trupanion
By: Dottie
better online banking services
Hi I have had great service with Nationwide and love the electronic deposits you are able to make; however, this last time I had difficulty on the banking end, Chase. I could not remember my password and had the most difficult time working with them to get a new password. I reached the deadline and had to have my reiembursment mailed to me which ended up taking a very long time.
Insurer: Nationwide
By: Katherine
Good
Overall Nationwide is great ! The only issue is the payment ...we were told -payments would be about two weeks ! They have been taking about a month. Breeze is doing much better ! Thank you :)
Insurer: Nationwide
By: Trevor