Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank you
Thank you for making the whole process so easy. You already have so much on your mind and your plate when your pet is sick, and the claim reimbursement process is quick and easy and the turnaround time is amazing
Insurer: Nationwide
By: Kristen
Great customer service
Great customer service and efficient claims management for my best buddy, /chewie, a golden retriever; who had surgery to remove and biopsy a tumor. Reimbursement was excellent per the contract. Thanks!
Insurer: Nationwide
By: Sandra
Very good service
Very good service, but a little slow processing claims.
Insurer: Pets Best
By: Sue
Updates you on claim status
I was happy to get an email that told me why my claim was a little slow processing it. It was because of high volume of claims. I appreciate the update of information.
Insurer: Pets Best
By: Rosemarie
Quick and easy in all aspects
Everything was super easy filing a claim and this process was quick and easy in all aspects!
Insurer: Pets Best
By: Arthur
You are straightforward and open
You are straightforward and open and prompt on your response to our claims. Thank you!
Insurer: Trupanion
By: Franklin
Awesome service!
Excellent service, very knowledgeable and friendly staff!
Insurer: Trupanion
By: Todd
Best Pet Insurance Ever!!!!
I wish my own health insurance was a easy and fast as filing a claim with Trupanion. The website makes it so simple to file a claim and the process is so fast. My dog had a tough surgery and Trupanion took the additional worry off my hands by making the claim painless.
Insurer: Trupanion
By: Kristen