Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Very quick responses
Very quick responses and helpful comments when Trupanion has questions
Insurer: Trupanion
By: Penny
Trupanion has given us more time with our pet
We currently have two dogs. One of our beloved dogs has Trupanion which covers all but routine and preventive care. Our other pet has ASPA which covers all care routine, preventative, and illness, and injury. We have felt as though Trupanion is a family, always available, responsive, caring and present when we need the most support. Sadly our young pet has been diagnosed with an aggressive cancer and we cannot thank the Trupanion family enough for allowing us hope. Trupanion has given him the best odds for recovery and healing, and Trupanion has given us more time to spend with our pet. We may yet lose the battle and have to say good-bye which will be heart wrenching yet, Trupanion has been a friend, family, and support at this most difficult time. ASPA has also provided us great care but it is not the same. Trupanion is family and we love you for your caring. Thank you.
Insurer: Trupanion
By: Colleen
Our claims are fast
Our claims are fast and easy to file. Great explanations of every claim.
Insurer: Trupanion
By: Mike
Professional and friendly
Trupanion has always been professional and friendly, also prompt on a claim
Insurer: Trupanion
By: Lisa
The claims process is always quick
The claims process is always quick and easy. I have shared several posts in a Facebook and tell all my friends about this company. So far, I know of two friends that have signed up to cover their pets. Thank you!!
Insurer: Trupanion
By: Brittany
Trupanion has always been clear
Trupanion has always been clear about what is covered and not, and true to their word. When my dog is I ill or injured, it is one less thing to worry about, and lets me focus on getting her well. Initial claim for a condition takes time, but after that the process is expedient.
Insurer: Trupanion
By: Stephanie
trupanion has been a blessing for us
trupanion has been a blessing for us. We have been able to do things for Lance that we would not have been able to do without them. They process all my claims very quick and the process is easy. Thank you!
Insurer: Trupanion
By: Kerri
Trupanion has done everything
Trupanion has done everything they have committed to and is extremely easy to use
Insurer: Trupanion
By: Jenny