Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best pet insurance for coverage, promptness in processing claims and the care for our loved pets.
Thank you so much for your promptness in processing Zande's last claim. It was all settled before we left the vet's hospital. Such a relief to have pet insurance. Every pet owner should have insurance. Glad to say that he is on the mend and doing great. Thanks again.
Insurer: Trupanion
By: Beverley
Healthy Paws is awesome!
I rarely write reviews but Healthy Paws has exceeded my expectations in all regards. It is the the most amazing pet insurance, for that matter, any insurance that I have ever encountered. They are incredibly efficient, responsive, and caring. When was the last time your insurance company emailed to find out how you are feeling? Healthy Paws has reached out to me numerous times to find out how my dog is feeling. Their website is intuitive and easy to use. They follow up on claims very quickly, are very clear as to what they approve, and pay in a very timely manner. While my dog has had her share of medical issues they have not raised my premiums other than minimal increases. I really cannot rave enough about Healthy Paws. Together with my veterinarian, I consider Healthy Paws a partner in my dog’s overall care. Rikki Gross
Insurer: Healthy Paws
By: Rikki
Makes having a pet a little easier
I've had nationwide for awhile now for both of my dogs. It's great. Easy to put in claims. Quick reimbursement. Customer service is awesome
Insurer: Nationwide
By: Dawn
An excellent partner in my pet's health.
Recurring medication for my dog, deductible met, and no issues with prompt payment. This coverage provides peace of mind which we very much appreciate.
Insurer: Trupanion
By: David
Grateful in Hawaii
This is my first experience with having pet insurance so I was a bit apprehensive about the claim process. However, with the help of a Trupanion representative, the filing process was so easy. I also appreciated the different options available.
Insurer: Trupanion
By: Lynn
Trupanion: true to Policyholders
Trupanion agents handle claims efficiently and expeditiously. Kudos to all!
Insurer: Trupanion
By: Arnold
While Trupanion used to be the best company it has become one of the worst.
While Trupanion used to be the best company, it has become one of the worst. You take forever to pay claims that are submitted regularly for the same chronic conditions. You pick and choose what you accept differently for different people.
Insurer: Trupanion
By: Jamie
I have been completely happy with the service.
Everyone is wonderful and I have been completely happy with the service.
Insurer: Trupanion
By: Vicky