Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I can honestly say great service!
My Yorkie, Emma, had her knee replaced a couple months ago. I was not looking forward to dealing with the insurance company over what I felt would be a stressful situation. I can honestly say that I had no problems only quick and easy results. Thank you!
Insurer: Trupanion
By: Donna
Wonderful communication and very easy to use if needed.
Nationwide pet insurance is easy to use if needed. Even the office we take our pet to likes Nationwide pet insurance. Nationwide was quick with updates to keep us informed of claim status. No one likes to have a claim but is was very reassuring knowing we were covered and all concerned wanted the best outcome possible.
Insurer: Nationwide
By: Lea
Enjoy workng with Nationwide.
Nationwide staff is great and very responsive.
Insurer: Nationwide
By: Jeffrey
I am so lucky to have Nationwide for my baby!
Nationwide has helped me be the best parent I can be with my fur baby! The whole process is so easy. Thank you Nationwide!
Insurer: Nationwide
By: Jodi
You guys are the most efficient and great customer
We are very happy with your company and it’s coverage and service. Recommend to all our pet owning friends and relatives.
Insurer: Nationwide
By: Warren
Great service
It’s easy to submit a claim and it’s taken care of rapidly and effectively. Great service.
Insurer: Nationwide
By: Emma
Must have if you own pets
I'm so glad we have this insurance. My dog has had a few unexpected injuries and having the insurance has been a lifesaver for my wallet. The claims process in very simple and they pay quickly. I like that I am sent a detailed explanation with every claim too.
Insurer: Nationwide
By: Kimberly
Quick claims response, hesitant to reimburse though
I like the ease of submitting an online claim to Nationwide, but in submitting one of my first ones, they requested I send documentation of every single vet appointment Remy has ever had.. Luckily he’s only 2 and I’ve gone to the same vet since I had him, but geez that’s insane that they wanted until I was submitting a claim to do that?? Why not request this info up front when I registered? It was really fishy to me, and just kind of proved that all insurance providers will do anything and everything to block you from getting money back. After I did obtain the documentation, it wasn’t enough. I needed FULL appointment details, including even the vet notes *eye roll*. Again, luckily, I was able to get that info and they have reimbursed me one time so far out of the 4 vet visits my dog has had. I got back more money than my last provider would ever give me! Which is awesome. But you really really have to have the time, patience, resources, and documentation to get what you’re owed. Good luck!
Insurer: Nationwide
By: Amy
I wish health insurance for humans was this easy and affordable!
I wish health insurance for humans was this easy and affordable! The only thing that could be better is some improvement in the claim portal. I submitted everything, but I guess it didn't go thru a couple of times.
Insurer: Nationwide
By: ERIC
Follow up on claim / Sam
Thank you for following up on my dog Sam and processing the claim so fast on this one!! He is doing just fine .. the tumor they removed from his mouth was benign and he is back to his playful, normal self!
Insurer: Nationwide
By: Mary