Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Highly Recommend Nationwide
Nationwide has covered everything they said they would, no unexpected surprises. On the RARE instance I have questioned something that was denied, they explained it politely or fixed their error. They are prompt in reimbursement. My poor Pup got SRMA when she was only 2 years old and having pet insurance has saved me thousands and thousands of dollars! I feel that I am able to give my dog the care she needs and deserves and not just what I can afford. I will never again leave any future pets unprotected!
Insurer: Nationwide
By: Cydni
Great service!
I think Nationwide does an excellent job, providing service,processing claims and reimbursing for services. Very responsive to questions and concerns as well!
Insurer: Nationwide
By: BG
Happy to have good health insurance for my pet!
Very responsive and efficient processing of claims working smoothly with my vet. Received timely and clear explanation of benefits with quick reimbursement of covered benefits.
Insurer: Healthy Paws
By: Marc
Length of time to receive payment after being submitted
I for the most part are very satisfied with Nationwide. I have referred many people to your co. The only complaint I have is the length of time it takes for reimbursement when I submit a claim.
Insurer: Nationwide
By: Gail
Worth every penny
We have been so thankful for our Nationwide insurance this year. Our dog, Lionel, has two torn ACLs and the surgery was absolutely necessary. Thankfully, we were reimbursed for about 75% of each leg we needed to do TPLO on. Was an amazing gift and Nationwide was always prompt and responsive. I tell everyone to get insurance!
Insurer: Nationwide
By: McKenzie
Nationwide gives me peace of mind
I have three dogs and all are insured. Yes, the premiums are expensive, but I have peace of mind knowing that I will receive payment for any illness or injury, large or small. Even though I try hard to keep my pets healthy and safe, accidents happen and illnesses occur. When they do I submit my claims and get reimbursed for much of the cost. Having Nationwide pet insurance allows me to get better care for my pets than I would be able to afford on my own. This is going to be even more critical when I transition from full time employment to retirement later this year. I have had this insurance on all my pets since adopting them, but had it the longest on my 13-year-old whippet, Sam. I have seen changes in how claims are submitted and payments made over the many years I've had Sam. The new VitusVet claim process is so quick and easy! It used to be an ordeal to get all the paperwork together to submit a claim via fax or the USPS. Now I just fill out the information on the app and take a photo of my invoice and press send. What could be easier than that? And, recently Nationwide has added Chase Pay which deposits my reimbursement directly into my bank account. All I do is approve the amount and it appears in my account! My only concern is that it seems to be taking longer than usual to get claims processed. Despite this one small concern I highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Teresa
Not sure what this means
Good experience. No problems. Explanations are easy to understand.
Insurer: Nationwide
By: chester
Outstanding coverage and fast returns!
I got this insurance before we brought our puppy home. We had one time when our dog was very sick and required extensive treatment for four months, daily trips to our vet and ran into the thousands of dollars. Embrace covered 80% of everything, no problems. Now, two and a half years later, she has a knee ligament injury and they are covering the custom brace, the special acupuncture treatments. We are going to be getting another Mastiff and will get Embrace coverage for that one as well!
Insurer: Embrace
By: Stacia
Pleasure to do business with Trupanion
Is easy to file a claim and customer service representatives are friendly, knowledgeable and so helpful. It is a pleasure to do business with Trupanion. Your service is not easily found these days. Thank you.
Insurer: Trupanion
By: Doris