Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Always helpful
Always helpful, whether claim is covered or not. Thank you Trupanion!
Insurer: Trupanion
By: Emilie
Amazing experiences
I have nothing but Amazing experiences with their company. Even when I get information is not what a wanted to hear. Staff are professional, educated and informative!
Insurer: Trupanion
By: Ginny
Claims in a timely manner
Trupanion processes claims in a timely manner and if you ever have to call customer service, they are very friendly and knowledable.
Insurer: Trupanion
By: Joan
Communication with Trupanion is wonderful.
Communication with Trupanion is wonderful. Everyone I've spoken with is very polite and kind
Insurer: Trupanion
By: Kim
Fast and hassle free
I've been using trupanioin for 6 years and didn't hesitate adding on another pup when we got another. Claims are fast and hassle free.
Insurer: Trupanion
By: Marc
Easy and fast
Easy application, fast service. No rigamarole.
Insurer: Trupanion
By: Carole
easy to complete online
The process for submitting claims was neatly spelled out and easy to complete online. Best of all, I was never hassled or forced to jump through hoops to have my claims approved.
Insurer: Trupanion
By: Sharon
insurance served its purpose
Everything was great and the insurance served its purpose, however it seemed to be a bit of a long wait for the reimbursement. This could be because of the holidays though. (Thanksgiving and Christmas).
Insurer: Trupanion
By: Beth