Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you Hartville Insurance
I just enrolled my dog in the Hartville Insurance earlier this year. Unfortunately my poor dog has had two serious medical issues since. Both times was really scary for our family but it was reassuring knowing that at least he had insurance and the financial part of it would be taken care of. Hartville processed both claims quickly and reimbursed us for our vet expenses as promised. Our family is so very grateful for Hartville Insurance.
Insurer: Hartville
By: Jenny
Pet Insurance vs Human Insurance
I've never had pet insurance before, but have been pleasantly surprised. Submitting the claims is easy.....understanding the EOBs is easy and the reimbursements are quick. Why can't human health insurance be this simple????
Insurer: Nationwide
By: M
It was bumpy in the beginning but now it seems fine
We got Nationwide's pet insurance with Wellness for our puppy. When we had our first major claim (i.e., we completed the $250 annual deductible) almost 6 months after our policy started, we were told that Nationwide would not cover the claim because it was a pre-existing condition. Under our policy, it specifically said no pre-existing conditions were identified. Nationwide still denied the claim and tried to change our policy once they were aware we never received a policy with pre-existing conditions to one that had pre-existing conditions. Their definition of what constitutes a pre-existing condition, however, is flabbergasting. I asked a representative that if a dog had eaten a sock and needed surgery but had a gastro-intestine pre-existing condition, would Nationwide cover the costs. They said no because it was related to stomach issues. It wasn't until we said we would be bringing a lawyer to any further discussions that they backed down. I think it also helped with the fact that their underwriting team refused to write the new policy. Since that issue was resolved, we've been very happy with the pet insurance through Nationwide. Filing claims is still difficult though. We downloaded the app that Nationwide said to use and when we upload all of the required information, they still ask us, almost every single time, that they still need the medical records from our vet. That takes a while to get every single time so the claims are always delayed. Aside from these, we are very happy to have the best insurance possible for our girl. Nationwide provides us with peace of mind knowing that if she needs anything, we don't have to choose between her life and whether we're able to afford it. Overall, very grateful.
Insurer: Nationwide
By: Shirley
Really Good Coverage
Really good coverage. Covers a wide variety of expenses. The coverage can be quite pricey but thankfully I a discount is available through my employer. Customer service reps can be hit or miss when it comes to being personable.
Insurer: Nationwide
By: LaTonia
Much improved since I started using VitusVet app.
I have never had any problems at all with nationwide per insurance They have been prompt efficient and attentive at all times.
Insurer: Nationwide
By: Michael
Pet Insurance a must
Never had any issues with processing a claim. Receive immediate email stating claim was received and it's usually processed within 5 days.
Insurer: ASPCA
By: Christina
Good service.
Very timely professional representatives. Fast response. I love Nationwide!
Insurer: Nationwide
By: Kate
Very good to work with
Very good to work with. Filing a claim is very easy. Will send emails checking in your pet
Insurer: Nationwide
By: Vickie
good service
No pet should be without this service. When they are sick this support really counts. The customer service and ease of claims make this company great.
Insurer: Nationwide
By: Luci
I had fast great service with my claim
I had very great service with my claim, it was reimbursed is a quick timely manner
Insurer: Nationwide
By: Lynda