Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
Other Categories
Efficient and smooth services
We’ve had ASPCA for the last two years for our English Bulldog. It’s been good to know that our coverage is there for her trips to the vet and the claim process is easy and quick. We’ll continue to use ASPCA and would refer to friends and family.
Insurer: ASPCA
By: Sarah
Thanks to Healthy Paws, Bailey and I are still building memories together!
Bailey, my German Shepherd, is my first dog/cat that I have bought health insurance for and I am so very glad that I did. I researched ahead of time and Healthy Paws was my choice. When he collapsed a few weeks ago, I had no idea what path we were headed down. Suddenly it was test after test, specialist after specialist and to be honest, if I hadn't known that I had my policy with Healthy Paws, I would have had to stop at the first appointment. As it is, Bailey has had surgery, has started chemo and it doing amazing. Submitting claims was super easy and the receipt of payment from Healthy Paws came quickly once they had the needed information. Thank you Healthy Paws for allowing Bailey and I to continue our life journey together!
Insurer: Healthy Paws
By: Jen
Overall happy with the insurance except for 1 claim that was a blood test and nationwide didn’t cover it
Like I said twice my vet put in a claim that was fora blood panel for $180.00 dollars and nationwide didn’t cover it because there wasn’t enough information on the test all though other test just like that were covered in the past. Just a little upsetting.
Insurer: Nationwide
By: Donald
Nationwide provides excellent pet insurance and customer service.
For the past 15 years, I have insured my giant breed dogs with Nationwide Pet Insurance. The special needs of giant breeds makes insuring them a smart choice. It offers peace of mind to address those breed specific health issues, and eases treatment restriction concerns to provide the best possible care. Nationwide offers a range of coverage options, and the cost is worth every penny. Their customer service is always helpful and courteous along with on line explanation of paid benefits. Filing a claim is simple, and their payment turnaround time is fast. I recommend to any pet owner.
Insurer: Nationwide
By: Kathleen
The need for always supplying medical records for a PUPPY seems unnecessry and delays claims too long.....
The need for always supplying medical records for a PUPPY seems unnecessary and delays claims too long.....this is the second time in two moths these have been requested.
Insurer: Nationwide
By: Danielle
A shining light during a tough time
Our cat was recently diagnosed with cancer, which has been really, really tough, but Trupanion has been a bright light through this process. Trupanion has covered 90% of about $10k in medical bills, with a super simple claims process (one form plus receipts) and a response/reimbursement within a week. Because of Trupanion, we can focus our energy on helping our precious baby cat get better. I am so very, very grateful.
Insurer: Trupanion
By: Jessica
Better than "People" Insurance!
Filing claims is so simple! I fax and forget. The explanation of benefits is simple to read and payments are quick. The few times I've had to call customer service have been very good. Friendly, patient representatives who never talk down, they just explain and answer all questions.
Insurer: Nationwide
By: Vicki
Great Customer Service
I am very fortunate to have this insurance coverage for my Belle. This recent emergent condition scared me so bad, so having the insurance was a blessing and calming factor during all of this. Great turn around time on the reimbursement was also very impressive. Easy/simple claim form was a plus too. I truly appreciated the follow up call from Shelly this week checking on Belle and checking on my satisfaction. Thank you so much for making my life less stressful when it comes to my dogs health. I will be recommending to my friends and their "fur babies". ty ty, Krystyna
Insurer: ASPCA
By: Krystyna
Love this pet insurance company they are on top of everything and always willing to help with questions.
I can't say enough good things about this company. It's great value for the money. Staff has always been helpful. There have been no hesitations sending out reimbursements. I am very satisfied with Pets+Us.
Insurer: Pets Plus Us
By: gail
They seem to understand
Our most recent trip to the vet with our Sobie was traumatizing -- for both of us. However, Nationwide helped address Sobie's overall needs, because adequate support through our insurance for our pet is critically helpful.
Insurer: Nationwide
By: Sobie