Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Thanks for your concern & fast approvals!
I have been a Healthy Paws customer for about a year, since we adopted our Siberian Husky in 2019. To date he has needed surgery for a couple of different reasons, and in both cases, Healthy Paws processed my claims quickly. They checked in on my dog both times, which I am sure helps with their understanding of whether a condition has been resolved, but they do it with compassion and care. Thank you for being there for us when we needed you, Healthy Paws.
Insurer: Healthy Paws
By: Karen
OK
I find the claims forms very confusing. I recently submitted three separate claims for Baxter. I received partial payment for two but received no payment or explanation for the third one.
Insurer: Nationwide
By: Karen
She was awesome!
She was awesome!
Insurer: Trupanion Canada
By: Jason
Compassion personnel
The claim was dealt with fairly and I agree with the payment. My pet passed away last week and the person I spoke with on the phone was so kind and compassionate. Trupanion is truly staffed by people who love animals.
Insurer: Trupanion
By: Catherine
Best pet insurance ever!
You guys are wonderful and very prompt with the payment reimbursement. We’re very appreciative and are glad we went with Trupanion:-)
Insurer: Trupanion
By: Cathy
This Is the plan you want
Exceptionally fast and exceptionally convenient!
Insurer: Trupanion
By: Katie
I appreciated the help Stephanie…
I appreciated the help Stephanie Toppel gave me. The options and advice she gave us were right on for us. If her professionalism and kindness are what this organization has to offer, I’m grateful we joined!
Insurer: Prudent Pet
By: Alicia
Because my first claim was rejected on some bs technicality.
Because my first claim was rejected on some bs technicality. If this is the way you operate, trying to find any excuse not to pay out, then I will not be continuing with you
Insurer: Trupanion Canada
By: Alberto
Perfect interaction.
Perfect interaction. Quick, helpful and friendly.
Insurer: Trupanion Canada
By: Sheryl