Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Definitely sign up their worth it
They are always timely when answering their phones polite take care of me excellent no issues ever they cover a lot loved them highly recommend them and I'm a pretty particular person
Insurer: Embrace
By: Louise
Great coverage, reimbursement fast, really care about your pet
I am very pleased with the coverage and support from Nationwide. They offer so much, and really are fast with reimbursement. Did I mention they have a Vet line also for help.
Insurer: Nationwide
By: Toni
Nationwide has been the best pet insurer I have ever had!
Nationwide has restored my faith in pet insurance. All other companies have let me down in what they promise to cover. Excellent service and plan designs.
Insurer: Nationwide
By: Mark
Every Pet owner should have Insurance and Nationwide has been superb.
Great Service, Fast Processing, Easy to make Claims.
Insurer: Nationwide
By: Sheldon
Nationwide does it right. A seamless process from start to finish.
The VitusVet app makes the process seamless. I wish that my vet would automatically load my invoices up to your app. That is the only thing that would make this process even simpler. The information is clear, thorough and the turn around time was quick. Thank you!
Insurer: Nationwide
By: Ellen
So happy with nationwide pet insurance!
The process has been really easy to navigate and we are so happy with nationwide pet insurance. Thank you for your swift responses and overall wonderful service!
Insurer: Nationwide
By: Sona
Great response!
Claims were processed so quickly and easily. I don’t know what I would have done without this insurance. My little guy was sick and needed expensive tests (cardiology, MRI, Spinal tap). Nationwide paid 90%! My cat and my bank account are ok now. Thank you!
Insurer: Nationwide
By: Esperanza
Fast efficient service
Good efficient service. Fast reply’s and quick claims services.
Insurer: Nationwide
By: Gordon
Great service and quick turnaround.
I was curious about pet insurance after the passing of our first dog. Our first dog was a senior with many health problems and we had spent a lot of money out of pocket with no pet insurance. Months later we adopted a puppy and our company offered nationwide pet insurance. I immediately enrolled our puppy to have peace of mind of covering vet costs in case he were to get sick, need emergent care and annual checkups/preventative medication. Using the app has made submitting claims very easy, and the turnaround time is quick! I am so glad that I enrolled our dog in pet insurance!
Insurer: Nationwide
By: Jessica
You make the process easy and painless
Easy, responsive, and reliable.
Insurer: Nationwide
By: anne