Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Awesome
I have had other pet insurance policies in the past, but Healthy Paws has been the best. They actually pay what they say they are going to pay! My cat Roshi ate a mesh avocado bag and had to have emergency abdominal surgery to get it out. The expense was staggering, but Healthy Paws covered the 80% according to my policy in full. It made having the surgery a reality. Not only that, but they checked up on him afterwards! I’d like to see a human insurance company do that!!
Insurer: Healthy Paws
By: Rachel
Outstanding, caring insurance company!
We appreciate everything Nationwide does to help with CJ’s health and financial costs. Their customer service is outstanding. Nationwide truly cares about our little guy!!! Thank you!
Insurer: Nationwide
By: Cindy
Great customer Service.
I have a cat that was actually in Kidney Failure when i took her into the vet. They tried some medication on her for a few days because of the cats temperament. After 4 days she was a different cat. She is eating better and her temperament has made 180 degree turn. I would not have been able to do this without Healthy Paws. They reimbursed quickly and emailed to check on her.
Insurer: Healthy Paws
By: Jodi
Straight forward review of claim and payment
Good response to claim. Paid as advertised
Insurer: Healthy Paws
By: TomHerbert
Eduardo was generous with his time and information.
Eduardo was generous with his time and information. He went out of his way to help me with the preapproval form.
Insurer: Trupanion
By: Pamela
Easy & Straightforward
The process was extremely easy and straightforward. My dig, Buttercup, is 2.5 years old. I'm so glad I insured her as a puppy. We have not had a bad experience or regretted our decision to go with Trupanion.
Insurer: Trupanion
By: Blake
Trupanion has always come through for me.
Trupanion has always come through for me. And they are always willing to talk to you on the phone and answer questions for you. She was really nice, and we talked about Seattle, as my daughter and family lives there, so it was a very pleasant and informative conversation.
Insurer: Trupanion
By: Carol
Always very helpful and always there to answer my questions.
Always very helpful, and always there to answer my questions.
Insurer: Trupanion Canada
By: Brittany
Answered all my questions
Answered all my questions
Insurer: Trupanion Canada
By: Scott