Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
Great response to claims.
ASPCA is a very good pet insurance company. They have an excellent response time to all claims and questions. I am happy that I have them for my cats
Insurer: ASPCA
By: Roseann
Exceptional service
I've had nothing but exceptional service since initial purchase of pet insurance.
Insurer: Nationwide
By: Cheryl
My Nationwide Pet insurance is so much better than MY health insurance!
FANTASTIC!! Ya’ll are THE Best. I can COUNT on you to review and place the vet bill money in my account within a day or 2.
Insurer: Nationwide
By: Rhonda
Great service with a very fast turnaround!
Very fast turnaround and great service. When I’ve spoken with customer service it has always been pleasant and they’ve handled the problem well.
Insurer: Nationwide
By: Gerri
Nationwide pet insurance has been well worth it & customer service has been amazing!
I wasn't sure about getting pet insurance because I didn't think I could justify the cost. I was wrong! We adopted a stray puppy that hadn't been spayed yet and thought I would do insurance "just in case". Well, it has more than been worth it. I was afraid it would be hard to file the claims, get a response from customer service or things wouldn't be covered. It has been completely the opposite. Great customer service, ease of use for the website and claims and ZERO hassle on whether services were covered. I will be sure to recommend to friends/family and neighbors!
Insurer: Nationwide
By: Andrea
Peace of mind going to the vet!
Thank you for providing fast service and peace of mind when we had to take Mimi in for surgery!
Insurer: Nationwide
By: Monique
AMAZING COMPANY FOR FIVE YEARS AFTER DROPPING TRUPANION
Most AMAZING team ever NEVER had one minute of trouble Always willing to help Best thing I did drop Trupanion and switched to Nationwide. I have referred 5 people and you know I am 200Percent happy Client for life
Insurer: Nationwide
By: JOe
Extremely supportive
From filing claims, to helping me understand benefit options, Nationwide has been extremely supportive and more than that they have been a friend. It has never been a sales pitch. Their staff have always been kind and their help comes from the heart. They have been a tremendous help through some difficult times as a pet owner.
Insurer: Nationwide
By: Patt