Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
Nationwide provides very quick claims processing; would ask to reconsider policy on over the counter covered items
Nationwide has been very quick to respond to claim submissions; reimbursements are usually deposited directly into the bank account within 48 hours, and there have been no denials with one exception - - over the counter flea and tick preventatives are covered under the plan, but can not be purchased for reimbursement at a retailer, because Nationwide indicates it can't validate that the medication is for the animal covered under the policy. They asked for an invoice from the vet with the pet's name on it. Strikes me as a little silly - - if you'd like to restrict this type of routine preventative medication, don't pay for it more than 2x/year (six month supplies). Buying at a retailer (especially online) is much more convenient than calling the vet, having a prescription filled, and stopping in to pick it up. Other than that, Nationwide has been very easy to work with and I still recommend.
Insurer: Nationwide
By: Kyle
I couldn’t be more happy with Nationwide’s service!
Thank you Nationwide for always providing the best customer service with the kindest customer service reps! Whenever I call in, I’m never disappointed with who I end up speaking with because they always take care of my needs isn’t he friendliest manner. Buying pet health insurance was one of the best decisions I have ever made. Please continue to keep the service consistent and amazing because I’ve already put in my referral to other people and I know they won’t be disappointed! :)
Insurer: Nationwide
By: Michelle
Healthy Paws” speedy claim processing Used a tremendous burden after our dog’s venomous snake bite.
We were so grateful for Healthy Paws’ quick and streamlined claim submittal process and speedy reimbursement after our dog was bitten by a venomous snake and required hospitalization and anti-venom therapy. Their representatives were caring and helped to make a terrifying situation much less traumatic for us.
Insurer: Healthy Paws
By: Michele
Professional
Very professional, responsive service.
Insurer: Nationwide
By: Seth
Thank you for taking care of the claim quickly
I recently had to take in my 3 year old corgi because he had been vomiting in the mornings. He had recently spit up a piece of stick and I was worried that he had a blockage. The vet did all kinds of tests to rule out blockage as well as figure out what else could be causing the vomiting. He had overgrowth of a certain type of naturally occurring bacteria in his gut--stool samples showed. So he was put on round of antibiotics and on a prescription diet. My boy is doing much better and I'm so relieved to have Nationwide Pet Insurance because they covered most of the cost of tests and treatment that added up to a lot! It also was taken care of quickly. I recommend Nationwide to all of the pet parents I know. The peace of mind is worth it!
Insurer: Nationwide
By: Lynette
Thank you for Simplifying the Claim Submission Procedure
Just wanted to let you all know how much we appreciate Nationwide's services. The new-ish Claim Submission Procedure is wonderful. Also impressed with the speed & efficiency of processing and payment. Thank you so much!
Insurer: Nationwide
By: Kelly
Reliable and good customer service
After my terrible experience with another insurance company I was unsure if I should take an insurance for my pet again. Based on the review, I contracted an insurance with Pet + Us after my dog turned 10 years. It was a good decision since a 1.5 year later he ended up needing an expensive emergency surgery. The refund process was smooth and I had a very good customer experience with the reps I have spoken to. Will definitely recommend.
Insurer: Pets Plus Us
By: Alex
No hidden costs.
I loved that all I formation was up front no oh by the way. All my questions were answered. Very professional.
Insurer: Prudent Pet
By: Teresa
Denied claim
First of all, I tried to do this review and it won’t let you upload a review unless you only say good stuff about the insurance. Well they denied an accident claim that caused my dog’s death. They did not even notify us. It’s fraudulent when they say covered over the phone and then deny the claim.
Insurer: Pets Best
By: Vanesa
Questionable claim denial
My policy was in force and it clearly says that after 3 days any accidents are covered. Pogba fell accidentally and fractured a rib that caused internal bleeding that caused his death and the insurance denied my claim. I don’t understand why. No one even contacted us to tell us that the claim was denied. This is just like people’s insurance who will deny all claims unless you fight for it. I already lost my Pogba who is like my child so this is like an insult to injury to tell us that the claim is denied. I even recommended this insurance to my coworkers. Big mistake
Insurer: Pets Best
By: Vanesa