Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
Very reliable
ASPCA has been wonderful with helping our dog with his health issues. The staff is very considerate. The APP is very easy to use and the claims are processed efficiently. I have recommended ASPCA to all my family and friends.
Insurer: ASPCA
By: George
Pleasantly surprised at the ease of filing my first claim and pleased at the outcome.
My pet fell ill and he required an emergency visit, and two follow up visits to the vet. These things add up and before I knew it, the bills were in the thousands. I have never filed a claim with Nationwide and was pleasantly surprised at how easy it was to do it Their website was very friendly, easy to understand and navigate. They updated you on the status of the claims and they were resolved in no time. I am definitely happy with Nationwide!
Insurer: Nationwide
By: Lizette
Trupanion is a scam - don't waste your money!
Dog went in for surgery and I submitted my first claim ever with Trupanion. Long story short, I had to increase my deductible due to the high premiums. Old deductible was 500 and new is 1000. Claim was started on June 5 and new deductible was not meant to go into effect until June 12. I received an email from them stating that I would owe on the 600. It was a relief. Until the day of the surgery, when they sent me an email saying I would be paying the new deductible of $1000. I have been a loyal customer for 9 years only to get screwed over by them in my time of need. Also, google them - they owe $100,000 in fines for shady sales tactics and have plenty of bad publicity from others who have been burned.
Insurer: Trupanion Canada
By: Stephanie
So happy!
Getting Nationwide pet insurance for my new puppy was the best decision I've made. From reviewing my coverage options with a real (& compassionate) team member to submitting claims, it's been a great experience! So happy I purchased this plan! :)
Insurer: Nationwide
By: Angelica
Quick, Easy, Great Customer Service
Everything is done through the app. Snap a picture of the vet invoice. Submit it through the app. Receive a confirmation email. Receive an explanation of the coverage. Check is in the mail within 2-4 days! Great customer service!
Insurer: Healthy Paws
By: Donna
Helpful courteous and it's not your business always a pleasure talking to you
Helpful courteous and it's not your business always a pleasure talking to you
Insurer: Trupanion
By: Gerald
Awesome company!!
My vet ladies are awesome and they send the billing info to you. You are all so fast and awesome!
Insurer: Trupanion
By: Karen
Explained Everything Very Clearly
I wasn't sure about my coverage, and Trupanion got back to let me know they received my request. Then they let me know they were looking into it, and finally, Trupanion replied in a timely manner and explained everything very clearly.
Insurer: Trupanion
By: Kira