Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Thank goodness for pet insurance!
You guys were an ease to work with and we're very helpful when we called with questions!
Insurer: Nationwide
By: Lindsey
Positive experiences
Nationwide has been very helpful when I have questions and quick in processing my claims.
Insurer: Nationwide
By: Debbie
Best decision!
This insurance has been worth every penny. Excellent customer service. Quick reimbursement on every claim filed. Complete assurance knowing my pet is covered and protected.
Insurer: Nationwide
By: Sandra
Don't understand fairness on lIms
Last claim was good got 127 still wItng for check. May 31 don't understand doctor told me was bleparatis she put down cause allergies that wS wrong appealing the 432 got o she hasn't called me bCk
Insurer: Nationwide
By: Kenneth
Easy to maneuver
Easy process for claims and friendly workers when called
Insurer: Nationwide
By: Christine
We are very happy with Nationwide
I am very happy with Nationwide. From the first phone call getting insurance for Willow to the claim process, we can’t be any happier.
Insurer: Nationwide
By: Leah
Horrendous
I have spoken to three different representatives in the last three weeks. All giving me different answers and zero help. I have submitted everything the vet has in their system on my puppy and I haven't even been able to get my January 4th, 2020 claim approved. I keep getting hassled to provide records from January 2018 and my puppy was not alive as he is currently 9 months old. What is the point of having the best insurance plan if working with Nationwide has been so horrible and time consuming. Will I ever see a claim refund? Everything I have submitted is listed under my policy as being covered. Most likely canceling my plan.
Insurer: Nationwide
By: Tori
Great pet insurance!
This pet insurance is great! Everything is so easy to submit. Customer service is great.
Insurer: Nationwide
By: Sarah
Ease of claims process
Embrace has seen us through the death of two of our babies. They have made it relatively painless. When Sophie died it really hit us hard. She was our "little girl" that had so many health problems. We had her 10 years and Embrace was there through two surgeries and the medications. We gave daily injections for her diabetes. I can say the claims were so easy. We would go get her insulin and needles, scan the claim form, and upload everything. Within about two or three days we were reimbursed. They even made canceling her insurance easy. After she was gone all we had to do was send an email. We will miss Sophie! Siggy is staying on Embrace and we hope to have him for many more years!
Insurer: Embrace
By: Melanie