Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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I am satisfied and glad I have nationwide pet insurance.
The customer service is great. The instruction and terms are clear and easily exaplined. The refund process improved over the year and is much faster.
Insurer: Nationwide
By: Joshua
Efficient and quick
The claims process is quick and easy. The staff is helpful. Embrace covers many things. I always recommend Embrace to my fellow pet parents.
Insurer: Embrace
By: Nicole
Best pet insurance
We have had pet insurance through several companies over the years. Pets Plus Us has been the very best. Comprehensive coverage and very easy processing as well as timely payment. We have made routine claims as well as two emergency claims one of which was a very significant amount for an emergency endoscopy. Each time processing simple and payment fast. Customer service wonderful.
Insurer: Pets Plus Us
By: Chris
Customer Service
My puppy is now 8 months old. She is the first dog I ever had and was very skeptical about getting pet insurance. My investment has already paid off. The customer service, care, ease of claims and the quickness of payment is really something I never expected. This has been a really great experience.
Insurer: Nationwide
By: sally
Amazing Service
Lauren was so knowledgeable and wonderful to talk to about finding the right plan for our Louie!
Insurer: Pets Plus Us
By: Paola
Best decision we made
We were uncertain if getting pet insurance would be worthwhile, and also which insurance to go with. After having Healthy Paws for 3 years, we couldn’t be happier with our decision. The company is very fast at processing claims and the money has always been in our bank within a week of submitting the claim. The customer service has always been great and they seem to care about my dog. I feel confident knowing that my pup can receive the appropriate medical care when necessary, without money being the determining factor on whether or not he can receive the care he needs. Pet insurance is one of those things you hope you never need to use, but sure are glad you have it when you do! Thank you Healthy Paws.
Insurer: Healthy Paws
By: Hannah
Healthy Paws is an AWESOME pet insurer and I HIGHLY recommend them!
This insurance company has been really easy to work with and the claims process is fast!
Insurer: Healthy Paws
By: TAMMY
Nationwide is Fantastic!
I have been very satisfied with Nationwide and will absolutely continue to use them and recommend their service.
Insurer: Nationwide
By: Karen