Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Embrace-a great pet insurance
We have been Embrace members for years. All of our animals are rescues and we felt insurance was very important. We receive explanations of our claims every time we file one. Our pets have had several very expensive surgeries throughout the years and we have always been pleased with our reimbursements. Not only that but the compassion we received from the staff when we lost a pet was amazing. It made us feel like more than just a customer. We highly recommend Embrace to our friends, relatives and veterinarians as well as strangers we meet when we take our pets in to our vet clinic.
Insurer: Embrace
By: Alyce
I love the confidence I have knowing if my pet has a health problem I can assure they have the best care quickly and affordably.
Andrew is doing FANTASTIC! His knee had to wait 2 months due to Covid and all his other joints were getting sore from the offloading. He is feeling so much better ALL OVER! He would chase the ducks already if he was allowed, but he has 7 more weeks on the leash. Thank you for such rapid processing of his claims as during this time it was crucial to be able to cover his fees right away.
Insurer: Healthy Paws
By: Vickie
Excellent service
Excellent service
Insurer: Pets Plus Us
By: Allyson
Premium Invoices
It might help to reduce costs if you only sent one invoice for premiums about one month before the expiration date. I'm receiving three notices, the last of which usually arrives after I've already paid the premium. Also, when I get an email regarding a pending claim, it would help if the email mentioned the name of the pet as I have three cats insured with you.
Insurer: Nationwide
By: Maureen
Caring, Easy, Quick
my pet had a major surgery and I can not say enough great thins about Healthy Paws Insurance. it was easy to file the claim and it was processed with one day. the peace of mind this gave me in order to concentrate on the health of my pet. I would recommend this carrier hands down. they not only processed and paid quickly they also checked in on my pet to make sure he was recovering. Paws up to Healthy Paws
Insurer: Healthy Paws
By: ROSA
Answered all my questions.
Answered all my questions. Everyone there is always helpful.
Insurer: Trupanion
By: Diana
Courteous and knowledge.
Courteous and knowledge. Very pleasant experience
Insurer: Trupanion
By: Debra
Good coverage knowledgeable helpful and works directly with participating vets.
Good coverage, knowledgeable, helpful and works directly with participating vets.
Insurer: Trupanion
By: Mary
Help was instant ...and caring.
I was so pleased with the quick response and thoughtfulness of Trupanion. They immediately took my claim explained what would happen every step of the way. I had no worries and the check was there in record time . I was amazed. I am so happy I have Trupanion for my Shelby ....Thanks Sharon
Insurer: Trupanion Canada
By: Sharon
Very friendly and knowledgeable.
Very friendly and knowledgeable. Enjoyed our conversation. Will recommend Trupanion.
Insurer: Trupanion Canada
By: Charlene