Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Nationwide pet insurance is totally worth the peace of mind.
The biggest draw to Nationwide pet insurance, for me, was the customer service. Good customer service isn’t easy to get these days and I have had nothing but helpful people with whom I have interacted. The claim process is so easy and the response is very quick. The prices are reasonable and everything Nationwide offers is worth the peace of mind so that I can keep my pet healthy without the added stress of worrying about the bills.
Insurer: Nationwide
By: Kami
Excellent
Always prompt and caring service
Insurer: Nationwide
By: Lynne
Outstanding value
We have found the process of submitting claims through Vitus Vet to be really helpful and amazingly fast. Take a photo of the vet invoice and send it, piece of cake! We get the money back very quickly. The whole process has been easy.
Insurer: Nationwide
By: Loraine
Quick, Easy and Efficient!
I wish insurance for my family was this easy! Did not have to worry about going back and forth with a claims specialist. Was easy as submitting a claim online and within a week, it was approved and I was reimbursed.
Insurer: Nationwide
By: Jenny
Excellent Service
Nationwide has been amazing. They do not argue or try and not pay. The claims process has been very simple. I had another insurance company for my other dogs and it was no where near as good. I would recommend Nationwide to any pet owner based on my experience.
Insurer: Nationwide
By: Gregg
Great pet insurance
submitting claims is very easy. Quick turn around on getting reimbursed. Can't say enough about this company. Greatful to have it for my fur babies.
Insurer: Nationwide
By: Jayne
Speedy processing, friendly follow up
Nationwide always processed my claims super quick and responds right away to all of my questions. I love that they follow up after my pup has been to the vet! Caring company, highly recommend.
Insurer: Nationwide
By: Michelle
Great, quick service
Great quick service for illness claims. Easy to reach customer service.
Insurer: Nationwide
By: Laura
Nationwide is responsive and supportive in helping me keep Kenzie healthy.
I can't say enough good things about Nationwide...I have been with them just under 2 years and they have been extremely helpful when I contact them and turnaround claims quickly on a regular basis. The follow-up emails are also appreciated. I am extremely pleased.
Insurer: Nationwide
By: Virginia
Quick Reimbursement
I had three cutaneous mast cell tumors removed from my baby girl Ali. Within two weeks of submitting my claim I had received my reimbursement, hassle free. I'd like to add that any time I have spoken with someone whether it via email or over the phone they have been professuonal and kind.
Insurer: Embrace
By: Danielle