Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Biggest scam in pet insurance
We’re new pet parents and have a 5 month old puppy. Early on at 2.5 months he had a few runny bowel movements and we had it tested (everything came back normal) once we got him on the correct diet everything went back to normal. At 5 months old our puppy started squealing while making a bowel movement and was in a lot of pain. We found a piece of lego in his stool that he must have grabbed from our nephew over Christmas break. When he wasn’t acting normal and was still clearly in a lot of pain we took him to the vet hospital and they recommended x-rays and a few other test to see if he had a foreign object stuck somewhere in his system. Trupanion was an absolute joke suggesting since our dog had a stool sample tested a few months prior this was an “existing condition” So here we are right after Christmas paying a monthly premium pet insurance and also getting stuck with the large vet bill. If you choose to do pet insurance go with anyone but Trupanion. The staff on the phone were rude and didn’t seem to care at all. I’d rate them 0-10 if I could, absolute scam.
Insurer: Trupanion Canada
By: John
How Healthy Paws helped me...
I wanted to write a review for Healthy Paws because I wanted to support them as they have supported me through a tough time with my 6-year-old husky. I want to help other people trying to make the decision of whether or not to incur the monthly cost of pet insurance and then ultimately which one to choose. My husky recently had a bad battle with pneumonia and needed to be hospitalized for two nights to receive IV antibiotics and fluids, needed multiple x-rays, a “wash”, culture sample, and has been on antibiotics for a while now – this can all get very expensive very quickly. If I didn’t have pet insurance, I don’t know how I would have gotten through it financially – having pet insurance allowed me to make the right decisions and luckily, we caught things early. He’s doing much better now and hopefully on the tail end of this. Healthy Paws has an easy-to-use app to upload the receipts quickly, have very fast reimbursements, customer service has been great and I am so thankful for them. I even got a personalized note asking how he was doing after his battle with pneumonia – it wasn’t a templated email – it was a personal note specific to what he had gone through. That is the type of company I want to be a customer of and appreciate.
Insurer: Healthy Paws
By: Michael
Your claims process is very simple and really fast.
Your claims process is very simple and really fast. Never have had a problem or a delay. I always recommend Trupanion, either to friends or on social media when people ask for recommendations for insurance.
Insurer: Trupanion
By:
Excellent service & answered my questions
Excellent service & answered my questions
Insurer: Trupanion Canada
By:
Excellent service.
Excellent service. Les représentants Trupanion sont efficaces et rapides. Le support et le service à la clientèle sont exemplaires.
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Trupanion sent texts along the process when they received my claim and when it was processed. Very impressed with their service. So happy I chose this insurance company for my girl.
Insurer: Trupanion Canada
By:
It's been absolutely amazing!
It's been absolutely amazing! I've never had pet insurance ever! This has been truly so easy and pleasant! I would recommend to everyone!
Insurer: Trupanion Canada
By:
Great experience!
Straight forward and clear, easy to enroll
Insurer: Trupanion Canada
By:
They were very friendly and efficient
They were very friendly and efficient
Insurer: Trupanion Canada
By:
Trupanion chat representatives are very helpful and friendly while answering questions
Trupanion chat representatives are very helpful and friendly while answering questions
Insurer: Trupanion Canada
By: