Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Healthy Paws makes everything easy for your pet to live their best life
My dog Felix was born with a complete cleft lip and palate. I would not have been able to have him due to his medical problems if it weren’t for Healthy Paws. They make everything easy for me. From claim submissions to reimbursements, everything happens very smoothly. My dog has had multiple surgeries, a couple of emergencies, and requires routine procedures. Everything is handled with ease. They even check on him after each procedure to make sure he is OK. I love this company.
Insurer: Healthy Paws
By: Jamie
Always a pleasure to speak with a member of the trupanion team.
Always a pleasure to speak with a member of the trupanion team. Very efficient service. Have been recommending Trupanion to friends for 9 years.
Insurer: Trupanion Canada
By:
Always get my concerns addressed in a timely professional manner.
Always get my concerns addressed in a timely, professional manner.
Insurer: Trupanion Canada
By:
Every time I call every person I have spoken to has always been helpful friendly and pleasant.
Every time I call every person I have spoken to has always been helpful, friendly and pleasant.
Insurer: Trupanion Canada
By:
good customer service
good customer service
Insurer: Trupanion Canada
By:
I have always found Trupanion staff to be helpful when I’ve called.
I have always found Trupanion staff to be helpful when I’ve called. And the insurance coverage is comparable to other plans.
Insurer: Trupanion Canada
By:
The customer service is awesome!
The customer service is awesome!
Insurer: Trupanion Canada
By:
Very efficient friendly and understanding.
Very efficient, friendly and understanding. She was very knowledgeable and very willing to ensure I was fully looked after.
Insurer: Trupanion Canada
By:
Customer service and coverage.
Customer service and coverage. Although pricy, the Superior customer service reps and the amazing relationship with Vets in my city make this the best insurance.
Insurer: Trupanion
By:
customer service seems dead elsewhere but not at Trupanion.
customer service seems dead elsewhere, but not at Trupanion...every time I speak with a representative, I end the call feeling much better than when I reached out...Alana's skill in this arena is exemplary...kudos to you all for practicing the art of listening and providing helpful suggestions/ideas while being friendly, professional and accurate...
Insurer: Trupanion
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