Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Simply The Best!
If I could give you 100 stars, I'd give you 101! Your service is the fastest, easiest, and most feel-good -- in fact, it's simply perfect!
Insurer: Trupanion
By: Lisa
Caring & Quick
My dog tends to go to the vet for random issues that occur, but I know that every time she does, HealthyPaws will be quick to help me out. Filing a claim is so easy and they reimburse me almost instantly. They truly care about their customers — even reach out to follow up with how my sweet girl is doing! HealthyPaws has been a life saver financially for us — I highly recommend!
Insurer: Healthy Paws
By: Kendall
Do not use this Insurer
My dog passed away 2 months ago and I have been able to speak to a customer service representative once, who told me to get the Vet to submit bills from the last 6 months, and to email the pet secure email to notify them the dog passed away as well. I did all those over 6 weeks ago and have only received automated email responses. I have tried 3 times to call them again, waited for over an hour each time and no answer. They have also taken monthly payments out for the policy twice since the dog died. I am going to have to call my credit card company and stop payment to them because they are totally stonewalling me. I would definitely not recommend this insurance company to anyone, the customer service is non existent.
Insurer: Petsecure
By: Ken
I refer everyone to trupanion.
I love trupanion, they have saved us so many times. Oliver has had so many problems over the last few years and I don’t know what we would’ve done without insurance.
Insurer: Trupanion
By: Linda
If You're Wondering Whether or Not You Should Get Pet Insurance, Get Healthy Paws!
My wife and I got pet insurance through Healthy Paws for our Dachshund mix puppy Hugo, after a good experience with them with our previous dog Chewie. Hugo recently underwent surgery, and Healthy Paws has been helpful with our questions and efficient in reimbursing us (80% of a very expensive procedure, once we met our deductible). Thank goodness we had Healthy Paws to make this difficult time just a little bit easier!
Insurer: Healthy Paws
By: Josh
Thank you for your help Paul!
Paul was amazing, patient and informative during our set up.
Insurer: Trupanion Canada
By:
honestly I'm very disappointed that my claim was rejected because my dog had diarrhea once during the 30-day waiting period.
honestly I'm very disappointed that my claim was rejected because my dog had diarrhea once during the 30-day waiting period. Diarrhea is not a pre-existing condition!!!! Pet insurance is a scam
Insurer: Trupanion
By:
I already refer them when asked and often when I don't get asked!
I already refer them when asked and often when I don't get asked!!
Insurer: Trupanion
By:
Communication has always been very clear and easy.
Communication has always been very clear and easy.
Insurer: Trupanion Canada
By: