Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,105 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,829

Customer Service 77,105

Price Satisfaction 23,547

Other 15,663

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24891 - 24900 of 77088 results

February 10, 2022

Best coverage

I took my dog "Porkchop" for emergency surgery and paid next to nothing because of the coverage I had with Spot Pet Insurance. I'm incredibly grateful for their help and ease with submitting the claim and getting reimbursed so quickly.

Insurer: Spot

By: Douglas

Useful

February 10, 2022

Best coverage

Insurer: Spot Canada

By: Douglas

Useful

Verified February 10, 2022

Trupanion is the best!

My Vet recommended Trupanion as soon as I got my French bull dog. The breed is known to have health issues and the hospital and vet bills are very costly. Trupanion is very easy to file a claim on-line. You will get an immediate response followed by payment. I can't say enough good things about this insurance company!

Insurer: Trupanion

By: Holly

Useful

Verified February 10, 2022

Excellent service

I cannot say enough about the help from everyone I dealt with at Trupanion. The ease of processing my claim for Missy's treatment was exceptional. Everyone was concerned about Missy and always asked me how she was doing after her emergency surgery. Thank you all so much!

Insurer: Trupanion

By: Deborah

Useful

Verified February 10, 2022

Highly Recommend - Fast Reimbursement and Easy Process

Get the insurance!!!! When she got sick a few weeks ago we took her to an emergency vet clinic - our bill walking away from there was $1,149. We immediately had to take her to the vet specialist - our deposit was $10,045 😳😳 because they expected the total bill to be $13-$15K. The bill after surgery ended up being less than this at around $6,500 total. So in the end we walked away from both visits with a total of $7,700 in bills! I can say that without pet insurance this decision of having the surgery would not have been an easy one and more than likely at her age we would have skipped it, which would have risked her life and we could have lost her. Healthy Paws Pet Insurance was immediately on top of our claims and we have already received our reimbursement checks where they covered 80% of the bills. Yes that means we still paid about $1500 out of pocket but that was a no brainer and allowed us to go through with everything necessary and hopefully earn a few more years with Delilah!

Insurer: Healthy Paws

By: Dwayne

Useful