Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great Insurance - Fast Claims - Great app!
I'm very happy with this insurance. Reasonable price compared to others. I enjoy dealing with them. Thank goodness we haven't had an accident or illness, but from my experience with dental, vaccines, and wellness check they have been excellent. Highly recommended.
Insurer: Lemonade
By: Alan
Easy, fast, efficient and friendly
Easy, fast, efficient and friendly
Insurer: Lemonade
By: Sarah
Good insurance
Very convenient insurance, easy to subscribe, good customer service and very useful when my dog catched warts.
Insurer: Spot Canada
By: David
Good insurance
Very convenient insurance, easy to subscribe, good customer service and very useful when my dog catched warts.
Insurer: Spot
By: David
Best Insurance I have purchased.
This pet insurance is so simply, very quick to reply with quote and quick turn around time on claims. Very easy to talk to. Highly recommend.
Insurer: Trupanion Canada
By: Tracy
quick, straightforward, and FRIENDLY customer service
Working with Eileen on Josie's claims is such a breeze! The app makes it easy to collect document uploads. Straightforward claims like prescriptions were refunded instantly! Even the more involved claims went smoothly. Eileen emailed me at every step of the process. She asks questions about my dog's wellbeing, which makes us feel valued and cared for. Eileen resolved our claim in a much faster time frame than promised. Thanks Lemonade!
Insurer: Lemonade
By: Marisa
Customer service was excellent, processing was a little slow.
Over-all, excellent service and a true caring attitude.
Insurer: Trupanion
By: Angel
One of the best things I have done.
This gives me the peace of mind that if something major would happen, I can handle the expense to take care of my dog. I love how quickly they handle the claims. My dog has developed an ear infection-allergy issue which makes me really glad I have Trupanion protection.
Insurer: Trupanion
By: Rose
Great experience all around
Spot's website made it very easy to get a policy for our cat online. In just a few minutes, we were enrolled and part of "the Pack". Thanks Spot!
Insurer: Spot
By: Jason
Overall a great experience with its flaws
Overall, Embrace has been amazing. It's on the higher end of premium costs compared to others, so with that, I expect higher service and they have definitely delivered on that. We have had a policy with them since 2019 and have only had 1 or 2 "issues" and it's really just been with the claims person who was handling our claim. I won't get into detail because I truly think it was her lack of effort, not the company as a whole. Embrace makes it VERY easy to submit claims and they process them quickly. Like in less than 24 hours. This is new and improved but it matches the service I expect for my monthly premium cost. Their online portal is easy to use and overall we are happy with them! We get a discount for being USAA customers, so I would see if your current insurance plan has a deal with them as well!
Insurer: Embrace
By: Hanna