Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Janelle at fetch was seriously amazing
Janelle at fetch was seriously amazing. I had an issue with initially setting my policy up online due to an error on my end. I called and the rep, Janelle, was very thorough in her discussion and policy review with me. I really appreciate the help and hope her supervisors are made aware. Thanks Janelle!
Insurer: Fetch
By: Thomas
Janelle at fetch was seriously amazing
Janelle at fetch was seriously amazing. I had an issue with initially setting my policy up online due to an error on my end. I called and the rep, Janelle, was very thorough in her discussion and policy review with me. I really appreciate the help and hope her supervisors are made aware. Thanks Janelle!
Insurer: Fetch Canada
By: Thomas
Trupanion and companions
Customer service representative was very thoughtful and attentive. Answered all my questions and help me with some things that needed clarification.
Insurer: Trupanion Canada
By: Frances
Satisfied but a new member so not 100% sure how great you are but as of yet I'm impressed.
Satisfied but a new member so not 100% sure how great you are but as of yet, I'm impressed. Service is clear and fast and fair.
Insurer: Trupanion Canada
By: Suzanne
Very quick with no problems
Very quick with no problems
Insurer: Trupanion Canada
By: Michelle
Blair was extreme helpfull
Blair was extreme helpfull
Insurer: Trupanion
By: Karen
Blair was extreme helpfull
Blair was extreme helpfull
Insurer: Trupanion
By: Karen
Great company always efficient & polite customer service; very helpful in answering questions.
Great company, always efficient & polite customer service; very helpful in answering questions. Frustrated to learn there is not one deductible across the board ~ but one for each diagnosis; costs can be overwhelming.
Insurer: Trupanion
By: Karen