Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

74,890 total


Verified May 04, 2022

Love Healthy Paws & Highly Recommend!

I love Healthy Paws! Unfortunately my frenchie, Gidgit, has had a lot of health issues with her eye and her back/neck. She has to do water treadmill and laser rehab every month, she has reoccuring eye ulcers that happen every so often and Healthy Paws has been there every step of the way. Luckily my boy Tonka doesn't have these issues but he is covered too and I would recommend Healthy Paws for ANY pet, you just never know what could happen. Healthy Paws is no hassle, great customer service and pays you back quickly.

Insurer: Healthy Paws

By: Amanda

Useful
May 04, 2022

Great plan and super easy to file claims!

Very happy with my coverage thus far especially the ease with which claims are submitted and processed.

Insurer: Lemonade

By: Suzanne

Useful
Verified May 04, 2022

relief on dog care rare illness

appreciate your coverage on my dog Ricky who'd doing well and fast claims update. thanks.

Insurer: Trupanion Canada

By: Heather

Useful
Verified May 04, 2022

Everyone I dealt with was very friendly and polite

Everyone I dealt with was very friendly and polite

Insurer: Trupanion Canada

By: Teresa

Useful
Verified May 04, 2022

I have pet insurance for my current cat and previous dog I have had claims for both those animals and have always had the best service anytime I have called anyone I talked to was always helpful compassionate and knowledgeable.

I have pet insurance for my current cat and previous dog, I have had claims for both those animals and have always had the best service, anytime I have called anyone I talked to was always helpful , compassionate and knowledgeable. I always recommend to anyone getting a new pet as I was always so thankful I was able to give my pets the medical care they needed without worrying

Insurer: Trupanion Canada

By: Cheryl

Useful
Verified May 04, 2022

A recommander sans hésiter !!

Service de Derrick impeccable au téléphone , bonne explication et très claire

Insurer: Trupanion Canada

By: Isabelle

Useful
Verified May 04, 2022

Very helpful people who take the time to help you

Very helpful people who take the time to help you

Insurer: Trupanion Canada

By: Raymond

Useful
Verified May 04, 2022

Great company. Excellent service would h

Very quick service. Would highly recommend

Insurer: Trupanion Canada

By: Linda

Useful
Verified May 04, 2022

Alison was very friendly informative and helpful.

Alison was very friendly, informative and helpful. She understood my questions and provided the information I needed very quickly. Alison represents Trupanion’s high level of quality customer service and support.

Insurer: Trupanion

By: Margaret

Useful
Verified May 04, 2022

always helpful and understanding

always helpful and understanding

Insurer: Trupanion

By: Robyn

Useful

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