Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I called customer service to change my
I called customer service to change my deductible on my second cat Top Cat to match my first cat. I spoke with Lindsey Farley and it was a very pleasant experience. She listened to my concern and promptly looked in my information and discovered why my deductible was different on Top Cat. It seems my AARP number dropped off at some point. She fixed it and made sure the correction was confirmed. Lindsey was very professional and very pleasant to speak with. She is an asset to Fetch for sure.
Insurer: Fetch Canada
By: pamela
I called customer service to change my
I called customer service to change my deductible on my second cat Top Cat to match my first cat. I spoke with Lindsey Farley and it was a very pleasant experience. She listened to my concern and promptly looked in my information and discovered why my deductible was different on Top Cat. It seems my AARP number dropped off at some point. She fixed it and made sure the correction was confirmed. Lindsey was very professional and very pleasant to speak with. She is an asset to Fetch for sure.
Insurer: Fetch
By: pamela
Healthy Paws took care of us while we took care of Zeus
Zeus our family cat had a rough Nov and Dec 21. A couple of major operations and some maintenance follow-ups had the whole family worried beyond words. Thankfully, its now six months later and Zeus is once again back to his lovable self thanks to the medical care he received and the help we got from Healthy Paws. Often, he chases his brother cat from the outside Catio across the couch and up the stairs and he looks like a cheetah the way he bounds, and bounds is the right word because he looks exactly like a cheetah mid-stride! He makes us happy every day and we thank healthy paws for being there when we needed them.
Insurer: Healthy Paws
By: louis
Very helpful and friendly!
Very helpful and friendly!
Insurer: Trupanion
By: Kathleen
Insurable
Very knowledgeable and answered all my questions
Insurer: Trupanion
By: Robert
Excellent customer service when I called yesterday.
Excellent customer service when I called yesterday. I was stressed and agent was encouraging, knowledgeable and friendly
Insurer: Trupanion Canada
By: Cindy
New customer - pleased so far
Friendly agent. Smooth process to collect info. I would rate s ten if i was able to get something written thst allowed me to compare various coverages and deductibles as I am a visual person.
Insurer: Trupanion Canada
By: Pia
So easy, my Pug can do it himself!
Great service, so easy, no paperwork required, the doctors office submits claims online - everything is processed asap, you simply pay any differences only as you leave. Could not be easier!
Insurer: Trupanion Canada
By: Robert
First Insurance Claim
I personally had tried to submit a claim or two but, was alway declined. As a result, l was getting ready to cancel the insurance. It was my Veternarianâs office who submitted all the claims for me, and got results. Based on this submission, l would say very thing went quick and fast.
Insurer: Trupanion Canada
By: Karen
Quick and Easy
It was quick and simple. The representative was friendly
Insurer: Trupanion Canada
By: Michele