Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Because Phill was extremely knowledgeable & kind and was able to answer all of my questions
Because Phill was extremely knowledgeable & kind and was able to answer all of my questions
Insurer: Trupanion
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I filed a claim and was reimbursed quickly.
I filed a claim and was reimbursed quickly. Was an easy process. When I called regarding a recent visit, I got the answer I expected. My coverage is exactly what I expected.
Insurer: Trupanion
By:
Absolute amazing customer service that truly care for your business and most importantly your pet's health!
Absolute amazing customer service that truly care for your business and most importantly your pet's health! Thank you for putting that human caring touch back into customer service! Above and beyond!
Insurer: Trupanion Canada
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Always so helpful
Always so helpful
Insurer: Trupanion Canada
By:
Cuz she was perfect :) FRIENDLY LISTENED WAS COMPASSIONATE and made me feel like I was important.
Cuz she was perfect :) FRIENDLY, LISTENED, WAS COMPASSIONATE and made me feel like I was important. Plus she promised to sort out my coverage approval ASAP. Thank you!
Insurer: Trupanion Canada
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There When You Need It
Easy to submit invoice. Quick response time.
Insurer: Trupanion Canada
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Easy to work with.
Easy to work with.
Insurer: Trupanion Canada
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peace of mind
Ellen was very helpful and knowledgeable.
Insurer: Trupanion Canada
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Good communication about the claim process.
Good communication about the claim process.
Insurer: Trupanion Canada
By:
Helpful and resolved my problem.
Helpful and resolved my problem. Very pleasant to deal with. Recommend
Insurer: Trupanion Canada
By: