Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Could not have been easier.
Recently purchased pet insurance for my senior dog and made a claim for the first time. The process was super easy using the lemonaid app. You answer a few questions, upload an invoice and receipt and literally the claim was processed and approved in seconds. The reimbursement was in my account the next business day. Could not have been happier with the process from start to finish.
Insurer: Lemonade
By: Shane
Best Pet Insurance Ever
I’m very happy with the pet insurance Lemonade,So very easy to put in a claim . Very easy ,Step by Step . Highly recommend!! Give them a try for yourself.
Insurer: Lemonade
By: Trisha
Thanks for everything!
It was an extremely difficult time and the Trupanion reps that we dealt with were very helpful and caring
Insurer: Trupanion Canada
By: Charlene
Jessica was very helpful and her voice is so sweet!
Jessica was very helpful and her voice is so sweet!
Insurer: Trupanion Canada
By: Yuan
Fast, efficient and friendly!
Montana was great!
Insurer: Trupanion Canada
By: Fatimah
Great customer service!??
Easy to apply , great people!
Insurer: Trupanion
By: Craig
Trupanion is a pet life-saver.
I would give Trupanion a 100+ rating based on our interaction with the company and the claims process. Trupanion has made a positive difference in a very difficult health crisis with our dog.
Insurer: Trupanion
By: Carol
Lucky Logan my darling little pug
Iâm not happy at this point. Iâve ways documented everything with my puppy and never was it mentioned that my puppy might have a food allergy or environmental allergy until after he was 2 yrs old. I signed my puppy up for Trupanion a month and a half after I got him from the breeder so he was about 3 months old. Now I have to dispute!
Insurer: Trupanion
By: Sharon