Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,003 total


Verified September 28, 2022

Healthy Paws for peace of mind

Healthy Paws pet insurance has been a godsend. Our puppy recently had emergency surgery and was in the hospital for several nights. When all was said and done, the bill was over $4000. Healthy Paws paid 80% of her bill and our reimbursement was deposited into our account within 7 business days. I cannot recommend them highly enough. Their customer service is amazing and they have followed up several times to see how our puppy is doing. If you’re considering pet insurance, Healthy Paws is the way to go.

Insurer: Healthy Paws

By: Amy

Useful
September 28, 2022

Amazing company

Honestly they are they best they answer all if my questions I love this company they took care of my cat when no one else would

Insurer: Pets Plus Us

By: Britany

Useful
Verified September 28, 2022

Best Pet Insurance on the market

We have had Healthy Paws for a couple of years for our 5 year old French Bulldog. He has had some minor issues from time to time and it has been easy and convenient to submit claims. Recently he had some breathing issues and he had to go to ER. It was found he had some internal issues and would need surgery or he could potential die from lack of oxygen. We scheduled the surgery and then submitted the invoice and details to Healthy Paws. After a quick review they reimbursed us for the covered portion of the procedure. This saved us thousands of dollars and allowed us to keep our beloved family member safe and healthy for a long time to come. I cannot more highly recommended a pet insurance for your family pet.

Insurer: Healthy Paws

By: christopher

Useful
Verified September 28, 2022

I have had good experiences whenever I have to deal with Trupanion

I have had good experiences whenever I have to deal with Trupanion

Insurer: Trupanion

By: Linda

Useful
Verified September 28, 2022

Amber was really quick to help update my card info.

Amber was really quick to help update my card info. Fast and friendly service.

Insurer: Trupanion Canada

By: Lucas

Useful
Verified September 28, 2022

Gail B

Despite a little glitch in processing my claim, Trupanion was more than helpful and sorted everything out quickly and efficiently. Excellent service.

Insurer: Trupanion Canada

By: Gail

Useful
Verified September 28, 2022

Enrolment was doneceaily over the phone.

Enrolment was doneceaily over the phone.

Insurer: Trupanion Canada

By: Debbie

Useful
Verified September 28, 2022

Excellent customer service

Excellent customer service

Insurer: Trupanion Canada

By: Rose

Useful
Verified September 28, 2022

Good service

Good service

Insurer: Trupanion Canada

By: Hilmar

Useful
Verified September 28, 2022

Great service and solid policies

Great service and solid policies

Insurer: Trupanion Canada

By: Candice

Useful

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