Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
Other Categories
Kayla was great and helpful!
Kayla was great and helpful!
Insurer: Trupanion
By: Kelsey
Pet Insurance - Far Exceeds Expectations
Very organized and detail focused on sharing information with the customer.
Insurer: Trupanion
By: Stephen
Excellent help with my new pup
Easy and reminder was very much appreciated:)
Insurer: Trupanion Canada
By: Melanie
Excellent customer service
Tammy was excellent and answered all of my questions
Insurer: Trupanion Canada
By: Lisa
Best insurance!!!
The coverage is amazing, quick and wonderful service.
Insurer: Trupanion Canada
By: Avril
They are understanding and very pleasant and friendly.
They are understanding and very pleasant and friendly.
Insurer: Trupanion Canada
By: Karen
First Impressions
We had narrowed it down to a couple of insurance providers but in the end our decision to go with Trupanion came down to our experience with one of your sales reps. The rep was knowledgeable, informative, thorough and patient. Never once did I feel rushed or pressured to sign up. Overall great experience.
Insurer: Trupanion Canada
By: Jason
You are always there your staff is always pleasant and efficient.
You are always there, your staff is always pleasant and efficient. They find your file quickly and tend to business in a competent and friendly manner which is so reassuring. Your Chat person did not rush me nor did she find my numerous questions ridiculous and offered advice and answers that where so helpful and relevant. Thank you for maintaining such excellent training and staff for the almost nine years I have been with you.
Insurer: Trupanion Canada
By: Sharrie-Ann
After years of wonderful service you have changed how you work claims and reimburse Vets.
After years of wonderful service you have changed how you work claims and reimburse Vets. It is a disadvantage to me, who pays your bills, and to them. Further I was misinformed by Trupanion and I made it very clear that I expect a phone call from a more senior person. Which has NOT happened. You used to have superb customer relations and now you are average at best. I have had 2 dogs insured with you since 2012 and I am extremely disappointed in your recent performance.
Insurer: Trupanion
By: Patricia