Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Feel very confident with folks that I have dealt with
Feel very confident with folks that I have dealt with
Insurer: Trupanion
By: Donald
Super Easy and Informative
The lady on the phone was super great at explaining everything
Insurer: Trupanion
By: Stefani
Because I've not had any issues with Trupanion since we have enrolled our dogs and recommend Trupanion to all our friends
Because I've not had any issues with Trupanion since we have enrolled our dogs and recommend Trupanion to all our friends
Insurer: Trupanion Canada
By: Ursula
Experience has always been excellent
Experience has always been excellent
Insurer: Trupanion Canada
By: Jane
Harley helped me identify the discrepancy with the adoption date which is whatâs been triggering requests for information that I donât have :)
Harley helped me identify the discrepancy with the adoption date which is whatâs been triggering requests for information that I donât have :)
Insurer: Trupanion Canada
By: Paulina
I was worried that my pet insurance had lapsed but Jackie assured me all was well.
I was worried that my pet insurance had lapsed but Jackie assured me all was well. My dog is getting older and I want to make sure I can give her the best care possible which I could never afford on my own so Iâm grateful to Trupanion for its support.
Insurer: Trupanion Canada
By: Monica
Great service and product!
The initial call with Claire was great and I asked for an extension to call her back because of her approach. Which to me is amazing, lots of companies donât do this and it sucks because you always hope to get someone who is great like Claire was with helping my girlfriend and I make the right decision.
Insurer: Trupanion Canada
By: Stan
Amazing customer service!
This was my 1st claim. It was originally denied because some documents needed to be submitted. When I called to clarify the staff was so kind. When I Submitted all supporting documents my claim was approved so quickly and direct deposit was done shortly after. This was all a great experience.
Insurer: Trupanion Canada
By: Amanda
Trupanion customer support is always absolutely amazing
Trupanion customer support is always absolutely amazing
Insurer: Trupanion Canada
By: Tamara
Bennys hip repair
Very easy and fast response. Took alot of stress out of the situation allowing us to focus on our pet
Insurer: Trupanion Canada
By: Yvonne