Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Pet Insurance
One of our dogs just recently spent 4 days at the emergency vet hospital and a major surgery while she was there. Once home, we had several additional trips to our regular vet. The entire ordeal was very costly. Healthy Paws paid our claims according to our plan and paid them very quickly. We have 4 dogs insured with them and are grateful for the no hassle and speedy reimbursement. It meant a lot to us that during this emotional and stressful time, insurance claim payment was not something we had to worry about.
Insurer: Healthy Paws
By: Rae
Claim response
Our dog has been covered by Trupanion since he was a puppy. He has been healthy until recently . Now that he is 11 years old and having health problems I have had to make some substantial claims. So far Trupanion has been prompt and fair in responding to them.
Insurer: Trupanion
By: Robert
Claims
Simple and Fast processing,
Insurer: MetLife
By: Roni
Latest 1 comments
I love MetLife for my pet insurance, it's very easy to submit claims , payment is quick, customer service is very courteous and all around a great experience for us. I recommend MetLife to everyone!
Great Experience
From the start of my introduction to Metlife Pet Insurance through claim reimbursement was a breeze. The information was comprehensive online, and the agent was professionsl, courteous, respectful, patient and quite knowledgeable. All of my questons were completely answered and thorough with the agent's responses. The process was easy, fast, and efficient. I have no complaints whatsoever. The ease of signing up and receiving my first reimbursement for my claim was excellent. I highly recommend Metlife Pet Insurance to all pet lovers (cats, dogs).
Insurer: MetLife
By: Mikel
Helpful with my questions
So far the sales process was very easy. I had some questions prior to making my decision to change providers and Janet P was very helpful and knowledgeable via email and on the phone.
Insurer: Furkin
By: Maurice
Best coverage for the price !
Always a happy and Fast experience. All my questions are always answered and we receive a good amount back! Great insurance
Insurer: Trupanion Canada
By: Sel
Because of the great service I have received from you.
Because of the great service I have received from you.
Insurer: Trupanion Canada
By: Marilyn
Emma successful surgery.
Emma needed immediate surgery for a tumor that started to bleed and ooz while we were vacationing in florida. We submitted the claim by fax. Emma had successful surgery and the claim was paid within a few days. No questions asked.
Insurer: Trupanion Canada
By: Jim
In last month claims for my cat and my dog.
In last month claims for my cat and my dog. My cat directly through her vet and the dog by submitting online. Easy peasy. Both have received care I could not have afforded without Trupanion. I recommend all the time.
Insurer: Trupanion Canada
By: Lisa
Sign in was fast and easy!
it was quick, easy and service was excellent during the phone call
Insurer: Trupanion Canada
By: Marilyne