Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Very Disappointing Service
My dog passed away in early January and I was still waiting on the claims that I had submitted. Right after I had to pay for the following month, February, my claims were posted as denied. So, not only were every single one of the medical bills that I had recieved denied. But I was also charged for the following month before being informed of this. This was particularly painful because my dog succumbed to her sickness before any of this occured. When I called to explain the scenario, we were informed by the representative that maybe I could get a partial refund for February. About a week later, I received notification that this also was denied. All this to say, I will definitely not be recommending PetsBest to any of my fellow animal lovers and will be warning any one considering pet insurance away from this oarticular company. Very disappointed with the service offered by PetsBest.
Insurer: Pets Best
By: Deborah
Frankie
I never thought I would be in the vet hospital on New Year’s Eve because my girl Frankie aspirated. She stayed in the hospital for many days. It was so stressful but I can’t thank healthy paws enough for taking the burden away of huge medical bills. They have also reached out numerous times to check on her wholeheartedly. Thank you from everyone in my family ❤️
Insurer: Healthy Paws
By: Theresa
Pet Parent
I had to call Trupanion Customer Service twice to get an update on my claim that was taking a long time to be settled. The first time I called it was more than 3 weeks after I submitted the claim. They said it would be another 7-10 days, and they were waiting for my dogs’ records from her Vet. They had already received them the week prior. I called a second time after the 10 days had passed, and the Rep said it would probably be another few days or so. I asked how many days, and she would not give me a definitive answer. All I was expecting was an honest timeframe. I have submitted claims with Trupanion several times during my senior dogs’ lifetime, and they have been settled within one to two weeks. Not this time! And the communication was not up to their normal standards. Frustrating and disappointing.
Insurer: Trupanion
By: Gwen
Pet Insurance is a must!
Diane was very knowledgeable and nice.
Insurer: Trupanion
By: Michelle
Review
Efficient and professional
Insurer: Trupanion
By: Dennis
Harley answered my questions and told me to contact my veterinarians.
Harley answered my questions and told me to contact my veterinarians.
Insurer: Trupanion
By: Janet
Hassle-free Pet Insurance
I am so pleased with Trupanion, that I highly recommend Jasper-Johnsâ pet insurance to every pet owner that I meet. I have never had to dispute a claim being paid, adjusters have been extremely accommodating when I had a backlog of claims due to limitations with my dominant hand, and my premium has never spiked dramatically from year to year. Some veterinary clinics accept the insurance upfront and pet owners are amazed to hear about that. Every phone representative has been phenomenal. I gladly show pet owners my premium and how consistent the pricing has been over the years and answer questions about how quickly reimbursements are issued. Every veterinarian that we work with is fascinated to hear about how accommodating Trupanion has been for Jasperâs care so they can inform other pet owners about great options and peace of mind. I really am impressed with Trupanion that I encourage other pet owners to open up a policy. Trupanion proves that it is possible to operate a hassle-free insurance company and my Great Dane and I are so thankful for that!
Insurer: Trupanion
By: Michelle
I have been a client of Trupanion for years and have ALWAYS been completely satisfied with their services and concern for my dogs over the years.
I have been a client of Trupanion for years and have ALWAYS been completely satisfied with their services and concern for my dogs over the years. They are extremely prompt with claims being processed and never have I have any delay with my claims.
Insurer: Trupanion
By: Dee