Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Pet Insurance
I highly recommend MetLife Pet Insurance. It is easy to submit the claim. I get the documentation I need from the vet's office before leaving. Submit that info when I get home. Claims are received and processed quickly. Thank you MetLife Pet Insurance!! 🐾
Insurer: MetLife
By: Danielle
Healthy Paws, the Right Choice
Our doodle had emergency surgery. We submitted the claim to Healthy Paws with the documentation including diagnosis and Xrays and lab tests. The Vet's office submitted the visit notes and details. Healthy Paws covered 90% of all expenses minus standard office visit and deductible, according to the plan outline, and we had a reimbursement check mailed to us within 5 days of submitting the claim. Then, we received a follow-up letter from Healthy Paws making an inquiry regarding our dog's recovery. There were no surprises. We are very grateful to Healthy Paws for honoring the commitment and for the speedy reimbursement. We made an excellent choice of insurance providers. We wish for our pet's well being, but it is comforting to know the insurance coverage is there in case it is needed. Larry and Jane, California
Insurer: Healthy Paws
By: Larry
I have always gotten great help when calling and the people take the time to explain things.
I have always gotten great help when calling and the people take the time to explain things.
Insurer: Trupanion
By: Patty
Good package and inclusions for the price
The team was very responsive and got back to me within minutes. Overall, I liked the package and the inclusions for the price. Haven't made a claim yet so I will update the review once I know more about the claim process.
Insurer: Furkin
By: Bodhirupa
100 percent satisfied
Because of how fast I received information from you upon request, I find the coverage amazing, and enrolling was very easy and simple to follow. Thank you for making us a part of the trupanion family
Insurer: Trupanion Canada
By: Diane
Because the service is always knowledgeable & the staff are always polite
Because the service is always knowledgeable & the staff are always polite
Insurer: Trupanion Canada
By: Arlene
I have always had very good experiences when I contact this company.
I have always had very good experiences when I contact this company. Helpful and informative staff. Prompt service.
Insurer: Trupanion Canada
By: Barbara
Very helpful staff members with Trupanio
I just had an issue with inputting Heidiâs date of adoption. I called and it was quickly resolved with a very nice staff member.
Insurer: Trupanion Canada
By: M.Martha
So far so good
The representative I spoke to were really nice. It was easy to sign up. I haven't had to claim anything yet so I am not sure how fast and smooth that process is.
Insurer: Trupanion Canada
By: Mary
Trupanions customer service has always been extremely positive and helpful with friendly customer service reps.
Trupanions customer service has always been extremely positive and helpful with friendly customer service reps.
Insurer: Trupanion Canada
By: Lisa