Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank you Healthy Paws for helping me keep my dog healthy and alive.
I am so happy I decided to get pet insurance for my dog and I'm even happier that I chose Healthy Paws as the insurance for my dog. I'm embarrased to admit that I've submitted more pet insurance claims than I wished. My dog is very high maintenence and he seems to get himself checked into the vet a lot... or perhaps he loves vet visits and does what he can to keep going back. Either way, knowing that this insurance is supporting us financially makes me feel better. Their website and app are very easy to use and I look forward to seeing my reimbursement checks in the mail. So if your dog/dog breed is known to be on the higher vet-visiting side, I highly recommend signing up with Healthy Paws. Thank you Healthy Paws for helping me keep my dog healthy and alive.
Insurer: Healthy Paws
By: Tracy
Great insurance
Great insurance, great customer service
Insurer: ASPCA
By: Fadi
Very helpful
I am very glad to have Lemonade so that I can have the best care for my beloved puppy. They are very friendly, professional and helpful. It was a little unclear what was covered and what was needed for our initial exam… but overall the experience was great. I highly recommend them!
Insurer: Lemonade
By: Peyton
Great overall experience so far
Easy Website to read and navigate. Great customer service on my call.
Insurer: Trupanion Canada
By: Karen
Ms
Because I had some questions about sign up charges and a phonecard I made was promptly answered, the questions quickly explained and answered by a young lady who spoke with no accent
Insurer: Trupanion
By: Gayle
Thorough, fast, good communication
Easy to make claim. Good communication about process. Helpful chat agent too.
Insurer: Trupanion
By: Lynette
Friendly helpful showed concern and followed through with what she said she would do
Friendly helpful showed concern and followed through with what she said she would do
Insurer: Trupanion
By: deon
Friendly professional and knowledgeable agent
Friendly, professional and knowledgeable agent
Insurer: Trupanion
By: Adrian
Great coverage and quick reimbursements
Great coverage and quick reimbursements
Insurer: Trupanion
By: Michelle
Trupanion review
I am usually not one to complain, but I was first put on the phone with a woman with a southern accent. I think her name started with an S, maybe Sharron or Shannon? She was extremely rude to me when I told her I picked up my kitten from a breeder the day prior in a state that I do not live in. She told me I needed to be honest and that I was lying to her over the phone. She then pretended to not hear me and told me to call Trupanion back to be connected to another advisor which I did. I had no issues with the next person I was on the phone with. He was very kind and understanding. He helped me get set up with Trupanion quickly.
Insurer: Trupanion
By: Miranda