Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank you
Trupanion dealt with our claim as quickly and completely as I had expected. The process was seamless and thankfully free of glitches and distractions so that I was able to concentrate on making good decisions regarding my dog’s health and treatment options. Thank-you Trupanion.
Insurer: Trupanion
By: Jerry
Bre was very helpful.
Bre was very helpful. Havenât dealt with reimbursement yet.
Insurer: Trupanion
By: Rodney
Excellent easy and fast
Excellent, easy and fast
Insurer: Trupanion
By: June
McKinley was helpful
McKinley was helpful
Insurer: Trupanion
By: Janine
Great service for our dog!
Our dog needed emergency surgery and all the claim details were figured out without a hassle during the very stressful time. My in-laws are looking into changing their pet insurance to Trupanion. Nothing but good things to say! thank you!
Insurer: Trupanion
By: Katie
Very professional
The lady who took my call was great. I was very anxious about changing my pet insurance and she answered my questions in a rational way. As well as explaining how trupanion worked. Her knowledge was very deep.
Insurer: Trupanion
By: Sally
Great experience!
The representative was extremely kind and knowledgeable!
Insurer: Trupanion
By: Dylan
Very clearly resolved and answered my question
Very clearly resolved and answered my question
Insurer: Trupanion
By: Scott
Very knowledgeable patient and helpful.
Very knowledgeable, patient and helpful.
Insurer: Trupanion
By: Deborah
Easy
This is the first dog I've ever bought insurance for. With the initial investment in a Berner insurance seemed like a good bet. When Barli decided to eat a skein of yarn a couple weeks ago, that bet paid off. Two days at an animal ER. Luckily no surgery was required, but the bill was rather large. It took all of 5 minutes to make a claim with Lemonade, and the claim was approved and paid within three days. Will maintain Lemonade coverage for Barli for as long as I have him.
Insurer: Lemonade
By: Shane