Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


Verified September 11, 2022

Someone finally asked me

I mailed my claim from Ottawa to Vancouver and about 2 weeks later if that long I got the payment Everyone i spoke to were so very nice and helpful

Insurer: Trupanion Canada

By: Julie

Useful
Verified September 11, 2022

Always been very fast and courteous

Always been very fast and courteous

Insurer: Trupanion Canada

By: Krista

Useful
Verified September 11, 2022

Camille was friendly on the phone however she was unable to assist.

Camille was friendly on the phone, however she was unable to assist. It took 9 hours for the claim to be processed.

Insurer: Trupanion Canada

By: Stephanie

Useful
Verified September 11, 2022

I am very please with the service I get from Trupanion.

I am very please with the service I get from Trupanion.. my claims are approved and paid in a timely manner. I recommend Trupanion every chance I get. Very plaesed

Insurer: Trupanion Canada

By: Madonna

Useful
Verified September 11, 2022

Excellent service!

Excellent, fast service. Glad we have Trupanion. Thank you!

Insurer: Trupanion

By: Michele

Useful
Verified September 11, 2022

Charlie Review

Excellent. Easy quick

Insurer: Trupanion

By: Frank

Useful
Verified September 11, 2022

Fast and efficient.

Fast and efficient.

Insurer: Trupanion

By: Terri

Useful
Verified September 11, 2022

Quick and easy.

Quick and easy.

Insurer: Trupanion

By: John

Useful
Verified September 11, 2022

Best Pet Insurance

Totally Awesome experience and very quick return on payments

Insurer: Trupanion

By: Teresa

Useful
Verified September 11, 2022

Such an easy process!

Very easy!

Insurer: Trupanion

By: Amie

Useful

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