Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


Verified September 19, 2022

I am ALWAYS pleased with the help I get from Trupanion.

I am ALWAYS pleased with the help I get from Trupanion.

Insurer: Trupanion

By: Rita

Useful
Verified September 19, 2022

I have been very happy with Trupanion.

I have been very happy with Trupanion.

Insurer: Trupanion

By: Jeralyn

Useful
Verified September 19, 2022

Always great service

Always great service

Insurer: Trupanion Canada

By: Brian

Useful
Verified September 19, 2022

Great service

Easy, timely and efficient

Insurer: Trupanion Canada

By: Krista

Useful
Verified September 19, 2022

Baileys experience

I found the entire experience quick. Within 24 hours I had answer to how much my claim would be covered by Trupanion. It is refreshing to have such fast service.

Insurer: Trupanion Canada

By: Wendy

Useful
Verified September 19, 2022

Extremely happy

I have always recommended Trupanion insurance to many of my peers for their dogs. I have had quite a few dogs over the years and Trupanion has been my best experience to date.

Insurer: Trupanion Canada

By: Carol

Useful
Verified September 19, 2022

Impeccable service

Impeccable service

Insurer: Trupanion Canada

By: Carlo

Useful
Verified September 19, 2022

Making life easier

So easy to use. Provided TC # and that’s all that was required. This made dealing with a stressful situation, broken leg, much easier. Thanks Trupanion

Insurer: Trupanion Canada

By: Darcy

Useful
Verified September 19, 2022

The staff I have interacted with are personable and knowledgeable.

The staff I have interacted with are personable and knowledgeable. The coverage and costs seem like a fair deal.

Insurer: Trupanion Canada

By: Diana

Useful
Verified September 19, 2022

Very courteous and very helpful on the phone during my emergency with my dog

Very courteous and very helpful on the phone during my emergency with my dog

Insurer: Trupanion Canada

By: Dianna

Useful

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