Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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I have been a client of Trupanion for 7 years and have never had a problem of complaint with your service and friendly personnel.
I have been a client of Trupanion for 7 years and have never had a problem of complaint with your service and friendly personnel. Thank you.
Insurer: Trupanion
By: Brian
all my contacts were very positive
all my contacts were very positive
Insurer: Trupanion Canada
By: Rosa
Excellent customer service excellent policy coverage and excellent value.
Excellent customer service, excellent policy coverage and excellent value.
Insurer: Trupanion Canada
By: Jacqueline
Good coverage options very quick to respond informative and the staff are friendly and supportive during the most stressful times with your pet.
Good coverage options, very quick to respond, informative and the staff are friendly and supportive during the most stressful times with your pet.
Insurer: Trupanion Canada
By: Diana
My billing issue was resolved promptly and professionally.
My billing issue was resolved promptly and professionally. They were able to look into my direct debit payment immediately. No problem at all.
Insurer: Trupanion Canada
By: Daniela
Service is wonderful
Service is wonderful
Insurer: Trupanion Canada
By: Anne
Easy medical care coverage
Simple, quick, easy, happy with the service and the cover
Insurer: Trupanion Canada
By: Laurence
so far been very easy to use and submit claims including follow up requirements related to the initial claim.
so far, been very easy to use and submit claims, including follow up requirements related to the initial claim.
Insurer: Trupanion Canada
By: Jon
They are always very helpful and quick with emailing what I ask for
They are always very helpful and quick with emailing what I ask for
Insurer: Trupanion Canada
By: Tracey