Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Personel are always very nice
Personel are always very nice, quick and helpful. They always have answered my questions and helped me file my claims if asked to.
Insurer: MetLife
By: Linda Reaves
Remember Pre-Existing Conditions
I mean I acknowledge it was partly my fault, but nowhere in their promotional materials did MetLife acknowledge that they did not cover pre-existing conditions, leading me to basically give up insurance coverage for my senior cat entirely. The requirement that we include SOAP notes in all filings is not something that all vets will accommodate, so keep that in mind as well.
Insurer: MetLife
By: Emily
Easy to submit claims
Easy to submit claims. Quick payment. You always ask how my pet is doing.
Insurer: MetLife
By: Gracie Northern
submitted the claim the money was in my…
submitted the claim the money was in my account within 10min. the claim was for $1800.
Insurer: Pumpkin
By: Malinda kozel
Simple and easy!
The claim filing experience was very simple, and the submission was approved quickly. The money (minus our deductible and co-insurance) was on the way shortly thereafter. Having this pet insurance in place creates great "peace of mind" for us. Thank you Fetch!
Insurer: Fetch
By: Ryan
Very pleased with our insurance
Very pleased with our insurance. They are very quick to process a claim and they inform you of the process . Definitely recommend MetLife insurance!
Insurer: MetLife
By: Catalina Demoore
Quick response and reimbursement
I downloaded the invoice and sent it and was sent an email right away it was received and would be reviewed within 15 days. I then received an email within 7 days and was told I would have my reimbursement with 3 days and it was there that day. Thank You! I can only hope all transactions are that quick and easy.
Insurer: Fetch
By: Brenda
We had an emergency room visit with my…
We had an emergency room visit with my dog for his back problem. The claim process was very straightforward. I emailed them my itemized bill from ER, medical history from our vet, set direct deposit to my bank account and in two days I got reimbursed. Definitely would recommend Spot.
Insurer: Spot
By: faina
UNABLE TO SUBMIT CLAIMS
I have been with Pets Best for 5 years without any issues until this month. My dog needed eye surgery and I have been unable to submit any claims for this surgery. I have tried calling customer service and keep getting stuck in menus until the system hangs up on me, I've emailed claims@petsbest.com & customerservice@petsbest.com with no answers. I've tried submitting through the website AND app. NOTHING. I'm now leaving bad reviews and terrible survey results in order to get someone's attention to help me. Expensive surgeries like this are the main reason I have pet insurance so the fact that I can't use it for this makes me extremely upset. PLEASE RESPOND.
Not having to worry about the financial piece of a hard situation makes it easier
My girl has been battling cancer (and winning thankfully) and we have unfortunately had to use our insurance frequently. Pets Best has been fair in their resolution of the claims and the explanation of benefits is easy to understand. Sometimes the claims take awhile for reimbursement, but I've found they rarely take more than a month. Having insurance I can count on has made this battle much easier as I know the financial burden isn't as great as it could be. I have recommended Pets Best to many friends.