Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pet's Best is a scam
Pet's Best pet insurance is a scam. They covered nothing for my dog's multiple visits to the vet for an ear infection. They called it a "pre existing condition" because she had an ear infection years ago. Do not waste your money with this company.
Insurer: Pets Best
By: Christopher
Claims Review
"I filed an online claim with PetsBest for my dog's eye surgery. He had two cherry eye conditions repaired. I filed about a week after the surgery on a Friday afternoon. Within an hour or so I received email confirmation of my claim. By Sunday I received a detailed explanation of benefits summary explaining how my claim was handled. All of my claim went to either my co-payment or to my deductible. I fully expected that based on the coverage I selected and am paying for. I am completely satisfied with PetsBest in this instance, and I'll go on to say that all my claims over the past two years I've been covered have been handled in the same professional way. I would like to see the PetsBest EOB give me the total amount of my deductible I have reached after each claim, but that is not a dealbreaker given all the positives. Tom Proctor PetsBest Customer since 2022"
knee surgery
Our dog had to get knee surgery. We provided Pet's Best with the detailed bill for the surgery and drugs and we were reimbursed in less than a week
Insurer: Pets Best
By: Kim
Its been Good
Clain Process is pretty simple, send in the required documents, and wait for the reimbursement to post in my account. Processing is a little slow, shows 5-10 days, has taken a little longer than that, maybe 15 days +/-. questions answered. I haven't used the online vet, our vet is 24-hour animal hospital. has some good articles and good notifications. Metlife has been a good experience so far.
Easy Claim Process
It was very easy to submit the claim by taking pictures of the paperwork with my phone and sending them through the app. It did take a while to get a response but it may have been due to getting paperwork from the vet. Overall I am happy with the process
Best pet insurance ever!
My beautiful baby, Moneypenny (10) had just visited my vet for a possible neck injury. She was sent home with A LOT of medication. She had a reaction and started vomiting and pooping blood! I took her to the emergency vet and she went to ICU for a few days then discharged. But, immediately it started happening again! Two more days ICU. Nearly $3k total in vet bills. Healthy Paws covered all the agreed procedures and medication. This is her fourth time with a $1000+ vet bill and they have come through with reimbursement within 72 hours of claim submission every time! They even emailed to ask how she’s doing. I’ll gladly keep paying!
Super Fast- Easy to Understand
Super easy claim process. Super fast payment processing. Great claim detail explaination. Highly recommended and very happy so far!!
Paying for the extras. Today, it's Proin & Apoquel
We use Pets Best insurance for our 5 year old Doberman. They have reimbursed us 90% for UTI visits & meds, Apoquel, Proin, Echocardiogram for shortness of breath when running., stool specimens, antibiotics, etc. We can swing the routine costs of having a dog, but we're grateful for the insurance to cover the extras after our $500 deductible. Highly recommend.
Pets Best was the way to go
After reviewing all the insurance options for our dog, Duke, I am very pleased with the coverage and service from Pets Best. After a recent knee surgery, we were reimbursed for our expenses in about 2 weeks after the claim submission. The app is easy to use and makes it easy to check on claim status. I work in the (human) insurance industry , and can say this claim was paid quicker than most claims that come through our office.
Insurer: Pets Best
By: Amy