Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,987 total
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Grateful
I am so grateful that my vet told me about Trupanion. This insurance has been a lifesaver for our dog who has multiple health issues. The company has been wonderful about making sure that she gets the treatment that she needs. I can't recommend Trupanion highly enough!
Insurer: Trupanion
By: Sharon
Stand by word
I love that you stick to your client's policy, and seamlessly provide "approval" with proper documentation, and no stress to your clients. This is very important to me. When our pets are in need of attention, its nice to know that we can count on our insurance to do their part. Thank you!
Insurer: Trupanion
By: Jill
The customer service is the best I’ve ever encountered.
The customer service is the best I’ve ever encountered. And the insurance is good too.
Insurer: Trupanion Canada
By: Michael
Trupanion always comes through for my dogs,
Trupanion always comes through for my dogs, within the coverage parameters.
Insurer: Trupanion Canada
By: Mary
Claims processed quickly.
Claims processed quickly. Coverage is great!
Insurer: Trupanion
By: Mary
It is expensive monthly,
It is expensive monthly, but Trupanion is very good about covering medical issues that arrive.
Insurer: Trupanion
By: Michelle
Issue resolved
The issue (incorrect claim made) was resolved but did not feel reassured about how it occurred.
Insurer: Trupanion Canada
By: Tracy
Excellent help
Nichole was excellent and helpful as much as she could be. but not happy about the outcome if I have to make a appeal every time I submit a claim when I was under the impression Izzy's toe nail is reoccurring incident and would have been covered then have to pay a deductible once again why even bother putting in a claim or have pet insurance
Insurer: Trupanion Canada
By: Crystal
Claims
Due to the very poor analysis of many of our claims, I will not be recommending Trupanion to anyone.
Insurer: Trupanion Canada
By: Mark
Pre-exisiting conditions
I actually ecstatically referred your program to 6 people in my office last week. Then, I had tried to use your program for the first time for new allergies my dog has started showing signs of and your first response is to decline my request?? Your team actually tried to relate an ear infection to his reaction when he's licking his paws...?? Are you kidding me?? Shouldn't he be licking his ears instead of his paws? His ears just needed to be cleaned...and You're going to decline me for that? They are totally unrelated. My dog is a new member of our family. He's in a new home, new owners, new food (I have no idea what he was eating before), new everything...he is still adjusting to his new place so naturally, this adjustment has caused issues. He was uprooted from his family that he's had in the last 5 years. This experience has made me regret signing up with you. I have since told all my friends about this experience and they have since contacted other pet insurance companies. I'm not at all impressed with how your group has handled this.
Insurer: Trupanion Canada
By: Dennis