Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Kind and helpful
Every time I've called with questions or concerns, every representative has been very kind and helpful. My claims are typically processed very quickly and I see the funds back in my bank account within a few days. I don't know what I'd have done without Trupanion ”they've covered 2 torn CCL surgeries for my dog as well as a third surgery arising from a complication from the initial TPLO. The surgeries and physical therapy have cost just shy of $15,000 so I'm very, very pleased with Trupanion's coverage and customer service.
Insurer: Trupanion
By: Christa
Great customer service.
Great customer service. Affordable pet insurance. Easy to use web site for filing claims and very fast payments.
Insurer: Trupanion
By: Kimberly
Very helpful regarding my claim.
Very helpful regarding my claim. Explained what I need to do to get the claim recognized as part of the ongoing problem
Insurer: Trupanion
By: Judy
Easy to submit.
Easy to submit. I was hoping that my vet was an express client, I would not have to submit forms myself though.
Insurer: Trupanion
By: Nelson
Thank you for your letter
I called talk to you about mugsy dental found out what I needed to do had the work done files sent claim in week later got paid. Very quick and helpful. Thank you for your letter of concern of how our dog is doing
Insurer: Trupanion
By: Lynnae
Insurance helps us with the ongoing costs.
Thanks for helping us with getting our Newfoundland "GARTH" excellent medical and wellness care. He has skin allergies - our insurance helps us with the ongoing costs.
Insurer: Pets Best
By: Susan
Thank you Trupanion
I called talk to you about mugsy dental found out what I needed to do had the work done files sent claim in week later got paid. Very quick and helpful. Thank you for your letter of concern of how our dog is doing
Insurer: Trupanion
By: Lynnae
Limited prescription food coverage and deducted taxes of prescription food not covered from total reimbursement.
My cat is diabetic and requires insulin and a special diet. After meeting my deductible I submitted a claim for my cats food and insulin. When I received the claim reimbursement, the food was not covered and the veterinary exam not covered. The insulin was reimbursed. However, in addition to not reimbursing me for the food, Trupanion subtracted the taxes paid for the prescription food from the reimbursement for the insulin. I spoke to a representative and a supervisor. They explained that whatever the total tax was on the bill submitted, whether covered or not, would be subtracted from the items covered. In other words, I was paying double taxation. The company said that that is their policy. At this point, it was not so much the amount of money, as the principal. I hope I will have Better luck with Trupanion in the future as I have had 3 cats on the plan for many years with no claims.
Insurer: Trupanion
By: Karen
Great support
They have been very supportive with the coverage for Toto's eye damage and follow up's with ongoing medical requirements.
Insurer: ASPCA
By: Thomas
great insurance coverage
Nationwide insurance is a fine insurer to be associated with. I personally have an upgraded policy and have absolutely no complaints about claim reimbursement. Their policy rates are comparable and yes, as one's pet ages, the rates do increase in plateau parameters. The time frame from their claim receipt to claim reimbursement is fairly expedient and thoroughly explains the benefit remittance applicable. I have had Nationwide for my previous pet of 16 yrs and without any reservations or shopping around, I immediately enlisted Nationwide for our new addition. Considering that we would take care of our dog, unconditionally, and spend whatever it takes, having Nationwide Pet insurance to offset our out of pocket expense is most welcome. They don't cover everything but will cover, either partially or fully, other issues. Having the peace of mind of having insurance in case of an emergency, is well worth the monetary difference of policy cost and remittance. MY only reservation about Nationwide is that their dental coverage is minimal, at best. Considering dental health most important to a dog's overall health, I would have expected more from them, even if it would require a rider policy to include additional cost. That being said, I do recommend Nationwide Pet insurance.
Insurer: Nationwide
By: Anthony