Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Poor response time after submitting claims.
I have submitted claims and after two months have not received payment. There seems to be excuses to delay resolution of claims. Not very impressed or happy about the reasons for delay. I was told the had a large number of claims and could not adhere to the 30 day processing time. This is unacceptable. When premiums are due, the company expects to be paid promptly, so why should claims be delayed?
Insurer: Nationwide
By: Vernon
I have been happy that everything is covered and very happy with vet assistance line as using it twice has saved me going to the
Happy with the coverage and also with the vet assistance line which I have used twice to avoid going to the animal hospital.
Insurer: Nationwide
By: Marlies
Horrible customer service has really gone way downhill in the past 1.5 years.
I have been with Nationwide, previously VPI, since 1998 for 3 Dobermans. I used to rave about the company but there has been a drastic change for the worse over the past 1.5 years. Claim payment times have gone from 2 weeks to over 30 days. Claims that are submitted get "lost" and not entered into their system on a timely basis. They claim they never get faxed claims even when I have fax receipts showing that same were received. When I call reps are rude and provide incorrect info. I will never insure another dog with Nationwide.
Insurer: Nationwide
By: Barbara
Better communication & faster turnaround time for claims
I switched to Nationwide thru my employer. The insurance is good, however the claim processing time is very slow. On my previous insurance we got the claim within 3 to 5 days. Now it takes over a month after dishing money out of my own pocket which is ridiculous! The other issue I have is if there’s an issue with the claim submission you get no feedback from your customer service people. I had to email several times to find out what was going on with the status of my claim before I got a straight answer. I had to seek out the answer instead of Nationwidecbeing proactive and updating me on status.
Insurer: Nationwide
By: Samantha
It takes too long
The review and processing takes more than 30 days from submission to money in the bank.
Insurer: Nationwide
By: Dennis
Nationwide is the Best Insurance!
All of our 5 animals are insured by Nationwide. Three dogs and two cats. Easy to file claims and the associates who answer the phone are terrific. Highly recommend Nationwide!
Insurer: Nationwide
By: Anne
Missing invoice
I turned in two invoices for Tank and only received a letter for one.
Insurer: Nationwide
By: Samantha
Always there for my puppies/best insurance
Thank you for being there when we need you! Never an issue of coverage. I couldn’t take care of my dogs properly without knowing your company is behind us!
Insurer: Nationwide
By: Janice
Excellent Coverage & Price
For the price and services you pay...coverage is great. Prompt payment Very good company We are very happy
Insurer: Nationwide
By: Claire
Very good insurance
I’ve had pets best insurance ever since I first brought my puppy home. It’s a good value for what you pay and they quickly process your claims. Only reason I didn’t give them a 10/10 is there is a $5,000 annual limit. However, they monthly price is much lower then other insurance because of this.
Insurer: Pets Best
By: Brianna