Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very helpful in this last claim!
Nike fell & hurt her left hind leg & after the vets took x-rays found out that she had an injury comparable to humans having an ACL. She also has a problem developing in her spine that may require acupuncture. Called your company & asked what we needed to do and asked if she needed acupuncture if it would be covered. Yes with the vet's statement.
Insurer: Nationwide
By: Daniel
CUSTOMER SERVICE NOT GREAT
WHEN I OPENED THIS POLICY REQUESTED PAYMENT DATE THAT COINCIDED WITH MY PAYPERIOD. IT WAS SET UP 4 DYAS BEFORE THE DATE IT WAS SUPPOSED TO BE. I HAVE TRIED NUMEROUS TIMES TO MOVE IT TO THE CORRECT DATE, ONLT TO BE TOLD THEY CANT AND I WOULD HAVE TO PAY DOUBLE FOR ONE MONTH, RATHER THAN JUST MOVE IT 4 DAYS. ONLY COMPANY EVER HEARD OF THAT CANT MANAGE TO SET A WITHDRAWAL DATE CORRECLTY. BECAUSE OF THIS MY OTHER 3 DOGS WILL BE INSURED ELSEWHERE BECAUSE THEY ALSO WONT ALLOW THE REST TO BE ON THE CORRECT DATE BUT WOULD PUT ALL 5 POLICIES TO BE WITHDRAWN ON A DATE THATS NO WHERE NEAR DATE THAT WAS REQUESTED. OTHER THAN THAT, SOME CLAIMS ARE PRETTY SLOW TO PROCESS, SOME ARE QUICK AND EASY. DONT LIKE THAT YOU CANT SUBMIT YOUR RECEIPTS AND HAVE TO GET THE VET TO DO IT. HAVING TO USE TWO DIFFERENT INSURANCE COMPANIES IS A PAIN, WILL LIKELY CANCEL THIS ONE AND MOVE THEM SO ALL IN ONE PLACE SINCE NO ONE SEEMS ABLE SOLVE THIS.
Insurer: Pets Plus Us
By: CANDACE
Trupanion is the best!!!
I cannot express how happy I am with Trupanion pet insurance. By far such an amazing company, I’ve been with you for 8 years for my English Bulldog and have never had any complaints. No hassle or runaround when it comes to submitting a claim. It is what it is. My bulldog suffers from allergies, so I always know when I need to take him to be treated for this condition I know my baby is getting the best he needs and Trupanion will reimburse all that they cover. Recently I had an awful scare. He someone got very ill with severe Hemorrhagic Gastroenteritis, and had to be hospitalized. He had every test taken, fluids given as well as transfusions. I was a little worried that I was going to have an outrageous bill but just kept reminding myself that it’s what needed to be done. He’s my second son and it would all work out. Needless to say once he was well enough to come home, my claim was submitted and within two days I got my outcome back and let me just say it was such a relief. Trupanion is reimbursing me a good portion. I cannot express how amazing and worth it to have this company insuring your pet. They are by far the best! For 8 years they just seem to keep me amazed. Thank you so much for making such difficult financial struggles manageable. I cannot express how happy I am.
Insurer: Trupanion
By: Monique
Peace of mind worth every penny!
I will try to make this brief.... I own five dogs. Last year, a dog I recently adopted had many expensive health issues and several thousand dollars later, I vowed to myself that my new years resolution was going to be to get all of the younger dogs pet insurance. I thoroughly started researching different pet insurance companies. I chose Trupanian because there is no limit as to what they will pay per illness/injury once you meet the deductible. There is no "cap" and you can't run out of benefits per calendar year. As of January 1st, 2020 I enrolled my 3 younger pets with Trupanian. Everything was great. Six months into the policy, one of my dogs, who is only 4 years old, developed an extremely rare disease. Imagine my surprise when I called my vet and said Phantom is not feeling well, I am bringing him in and two hours later the veterinarian calls me back and said the dog is in critical condition and needs immediate plasma transfusions. He had to be transferred to a Internal Specialist veterinarian, and received several transfusions, (at $600 apiece), a colonoscopy, an ultrasound, an endoscopy, and he also spent three nights in critical care there. The bill was over $8000. I had never had a claim, and the dog was only insured for 6 months before this disease he has showed up. I told the Specialty hospital I had insurance on him, and the doctor said "You're in great hands, you don't have a thing to worry about". Trupanian has been AMAZING with everything. We would not have been able to treat my dog had I not had insurance on him. After meeting my deductible, I am only responsible for paying 10% of every visit associated with his illness. This is huge to me as the dog has to go to the vet WEEKLY for injections, and every four weeks for very expensive bloodwork. He is a very young dog, and will need to be monitored closely for the rest of his life. I don't need to worry at all about being able to pay his bills. I am very thankful I decided to purchase Trupanian for my babies. I recommend them to everyone I know.
Insurer: Trupanion
By: Monica
Thanks you for your great service.
Thank you for processing our claims timely once you received them. It is so appreciated.
Insurer: Embrace
By: Kris
Nationwide has been awesome.
Nationwide has been great. The turnaround on claims is fast, the staff is fantastic, and we have peace of mind that our pet is getting the treatment she needs and Nationwide is backing us.
Insurer: Nationwide
By: Barbara
Couldn’t ask for a better insurer of my furbaby
The claim process is so easy now with the ability to upload photos from my phone.
Insurer: Nationwide
By: Michele
Nationwide takes care of thier customers
Our little pup has had a rough start. Surgery on both hind legs before a year old. After receiving all Vet records, Nationwide handled our Claims super fast. Thank you Nationwide for being on our side
Insurer: Nationwide
By: Helen
Healthy Paws has made it possible for me to keep my kitty alive for 10 years!
I adopted my cat, Enzo, from a shelter in 2009. He is a big, friendly, adventurous tuxedo who loves to be around people, dogs, cats and even the occasional rabbit. Until 2013, he ate a diet of regular dry and wet food and was living the good life. In 2013 he developed bladder problems. He needed 2 emergency surgeries to clear out magnesium crystals from his bladder and to enlarge the opening for urine to flow. The cost of the surgeries, coming within weeks of each other, was much more than I was able to pay. If I didn't have Healthy Paws insurance, my only option was euthanasia. I called Healthy Paws and was assured that his surgeries and drugs were covered, and I received an insurance payment covering 90% of the total cost of the surgeries, aftercare and medications in time to pay the bill. Since 2013, Enzo has had a few more bladder issues, and, thankfully, all of his vet visits and medications have been covered. I recommend Healthy Paws to everyone I know who has pets. The reps are all animal lovers, they understand the stress you feel when your companion is ill, and they work hard to get your claims processed as quickly as possible. The monthly premium is affordable and the website makes it quick and easy to file a claim. It's a great company.
Insurer: Healthy Paws
By: Dorothy
Great service!
Easy claim submission and tracking. Reimbursement could be a little quicker, but money hits account quickly once approved.
Insurer: Nationwide
By: Ethan