Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent Service
Routine vet visit Got his shots and check up Email claims was paid in 4 days excellent service Thanks
Insurer: Pets Best
By: Paul
Thank you for following through
I appreciate you always pay exactly as the policy states you will.
Insurer: Pets Best
By: Julia
No problems so far
My experience with Pets Best so far has been great, I have not had any problems collecting on my claims. They always keep me informed on the status of my claims.
Insurer: Pets Best
By: Helen
Best pet insurance company around!
I truly do not think I could be more thankful for Healthy Paws. They have the best system to file claims that makes it convenient, simple, and quick. They also are incredibly fast in reviewing and deciding on a claim. But what sets them apart is their customer service. We recently found out that my dog has a heart condition. Within a week, we had spent close to $2000 in vet bills. Not only did Healthy Paws promptly process our claims and send out our reimbursement checks, but they also personally reached out to me to check on how he was doing. It really affirmed that they truly care at HP. I recommend Healthy Paws to any and everyone with furry family members. I feel secure knowing that I will be able to give my boy the very best care he deserves for his entire life. Every per owner (and pet) deserves that assurance. Thanks, Healthy Paws!!!
Insurer: Healthy Paws
By: Heidi
Customers Beware!! Do not honor policy
I recently filed my first claim with this company. They denied the claim stating a 14 day grace period, which the policy clearly states a 3 day grace period for an injury!! They denied the prescription reimbursement for pain medicine. Which was also covered under the policy. There was no arguing with the lady, she just kept saying the same written message for all claims, denied!!!! I cancelled my policy with this company, obviously they want your monthly premium but find any and all excuses to not pay anything! Once again I have the policy downloaded and it clearly states a 3 day grace period!
Insurer: Pets Best
By: Glen
Peace of mind for your pet!
Trupanion gave me the peace of mind to get the appropriate emergency care for my English Springer Spaniel. I did not hesitate to take him in and it saved him from likely dying a slow death from heart damage - he is fine now - but I didn't worry about the decision to help him. Claims could not be more simple to do and fast in response - Trupanion - it's a must and after having to use it - it's a keeper for life!
Insurer: Trupanion
By: Tami
No regrets on choosing FIGO!
I researched pet insurance for the first time when I got my Shepherd/Pit mix puppy early last year because it was clear early on he was a power chewer. My black lab had been a similar chewer and experienced two major surgeries due to inappropriate 'gastronomic adventures', chewing up and eating a tennis ball and then part of a toy he had destroyed in record time. Dewy has not eaten any of his toys, but was diagnosed while still a young pup with hip dysplasia. FIGO has been great, helping us pay for his diagnostic tests, medications and physical therapy. Hopefully with the care we have been able to give him, surgery won't be needed, but if it is, we know that FIGO will be with us. The claim process is easy, communications quick and clear, and claims have been quickly closed. Couldn't ask for more!
Insurer: Figo
By: Joan
Nationwide has saved the day on many occasions.
Our fur baby needed surgery and Nationwide was there to help cover the costs. Having pet insurance is one of the best decisions we have ever made.
Insurer: Nationwide
By: Kathryn
So grateful for Healthy Paws Insurance!
My dog torn his ligament in his hind leg, playing with another dog. We tried medication and rest. While this didn’t work, it was in his best interest to have surgery. I’m am so grateful to have this insurance! The process was simple, I was updated daily on the claim and the check came in the mail promptly. They also sent me a email, wondering how my boy was doing. Much appreciate for their thoughtfulness.
Insurer: Healthy Paws
By: Suzanne
45% annual premium increases
We’ve had Healthy Paws for 10 months to cover our Golden Retriever puppy. Unfortunately, we’ve had to file a number of claims this year due to multiple UTIs and cases of giardia. We were shocked when we received notice that our premium was increasing 45% after our first year ($55/month to $80/month). Our neighbors have a two-year-old Golden Retriever (same breed, same zip code) and he was much healthier this year. Their Healthy Paws premium increase was only 14% ($48/month to $55/month). The Healthy Paws states that premium increases are based solely on breed, zip code and age, and not on claim submissions. Based on our experience this is clearly false marketing. I have been trading emails with them this week trying to understand how they justify a 45% increase, and I have only gotten generic responses to the effect of “increasing costs of new technology,” “advances in veterinary care”, and “changes in policies”. Conveniently, last week, they removed the line “Rest assured, we will never penalize you with higher rates for making claims” from the website. If you choose Healthy Paws and you need to file claims be prepared to be penalized with excessive annual increases. We had budgeted to spend about $650/year for pet insurance, and after a year to keep our same policy/coverage they expect us to pay almost $1,000/year.
Insurer: Healthy Paws
By: Thomas