Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claims are very easy to process, and every time I have contacted customer service, I've received outstanding service!
The website is very easy to use as well as filing claims electronically. My claims have always been processed on time and without any issues. What I like best about ASPCA Pet Insurance is the friendly people in customer service. They are well-trained, polite and always ask about my pet by name. It's a personalized, friendly service!
Insurer: ASPCA
By: Patrice
Pleasant surprise in time of stress.
I did a lot of investigating before deciding on Embrace, I liked the way I could make the policy fit what I felt were my needs while hoping I would never need to use it. After several years of insurance the need did arise when my Rottweiler developed a disc protrusion on his spine requiring VERY expensive surgery. While my main concern was for my dog it was a major relief when Embrace stepped up to the plate with no hassle covering his treatment. The claim process was very simple and very fair, I was pleasantly surprised. You never really know how good any insurance policy is until you need it and Embrace proved to be very good.
Insurer: Embrace
By: Michael
Best decision I've made for my pet!
This was my first time getting pet insurance. I was hesitant at first to get it because I figured when the time came, I would not be able to be reimbursed for a lot of things. However, my cat got pretty sick after he turned 12 and had to have a lot of visits, procedures, and was put on a prescription diet. My pet insurance covered everything! Would highly recommend.
Insurer: ASPCA
By: Jessica
Quick turnaround on claim
First time I have submitted a claim. I am I impressed by ease and turnaround time.
Insurer: ASPCA
By: Barbara
So far so good prompt response to claims
So far so good, prompt response to claims
Insurer: Trupanion
By: Linda
Great service and a lifesaver for Buzz
Huge claim - and it was paid within 48 hours. Incredible service. We recommend to every pet owner we know.
Insurer: Trupanion
By: Addie
Grateful and very happy customer
I am so grateful to Trupanion. The claims experience is quick, efficient and supportive. Thank you. And, I recommend Trupanion at every opportunity!
Insurer: Trupanion
By: Christina
I havent had an issue with trupanion.
I havent had an issue with trupanion. Very quick with reimbursement and very easy to use. It makes me feel very good knowing that if my dogs get sick or injured, I know that I don't have to worry about what the cost is. I can focus on my pets being taken care of.
Insurer: Trupanion
By: Kelly
HORRIBLE customer service
I paid into the insurance and when I needed it to work it didn't. Also do to the covid-19 there was no help offered. I called and was told the only way for economic relief was to increase the deductible or to cancel and im thinking of doing it. My dog has a skin condition and she needs bathing 3 times a month with this shampoo and places are close to self wash and they don't want to reimburse for her condition. So NO!!!!! I would just pay out of pocket because I have given them almost $2,200 dollars for 3 years now they are like everyone else. GREEDY!!!! They send emails saying that they are here for you and your pet LIES. The way a company treats you in a time of need either your going to stay and keep customers or not and I see i will need to leave very soon.
Insurer: Trupanion
By: Shani