Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Easy to submit claim & receive payment initially-now additional claims are not being reviewed and no customer service response
Claims are very easy to submit. The first few claims I received a phone call and follow up email within the 72 hours I was told at claim submission. Payment was made within a week. I was extremely impressed! Now no follow up phone calls or emails on current claims I submitted last week. Claim portal online does not even show the the claims I submitted and I have a copy of the acknowledgement that my claim was received that I printed out at the time of submission. It's been more than a week since I submitted additional claims and now nothing. Even if I saw them listed in the portal as pending or in process, I could understand that but there is nothing and the last email I sent last week has not been responded to. Just sent another email this morning....Hoping this is a covid-19 delay but a follow up email would be appreciated and makes a new customer skeptical when they were very fast 2 weeks ago with my very first 2 claims and now have seemingly disappeared except to send me this email to write a review.
Insurer: Nationwide
By: Tina
Absolutely wonderful experience
I make my claim through the Vitusvet app. The claim takes all of a minute and their claim processing time is lightning fast. They have covered everything as stated in the contract with no dispute. Though that's as it should be it's just a nice peace of mind.
Insurer: Nationwide
By: Blaze
Easy submission process, quick turnaround and efficient electronic payment(s) - and checking in on Mel periodically is nice
The claim process is an easy submission with a quick turnaround and efficient electronic payment(s). They have been checking in on Mel periodically which is nice.
Insurer: Nationwide
By: John
Very helpful
My only issue was that you don’t pay for surgeries. And due to my complicated old age I didn’t find that out till we had to pay $7,000.00 for a surgery, that was not covered. Difficult for us seniors
Insurer: Nationwide
By: Leslie
Quick Turnaround Time for Claims
My dog needed a lot of vet and preventative care recently. I have really appreciated that when I am able to finally take the time to submit my claims the turnaround time is so quick for reimbursement. I have really appreciated having pet insurance to rely on for my sweet but high-maintenance pet. Thanks!
Insurer: Nationwide
By: Whitney
Claims are processed very quickly! The EOB is always clear in what is/isn't covered and why. Haven't had a single complaint.
I held off for years in buying pet insurance. It became an option to have it auto-deducted from my paycheck. Easy to do, and protects my dogs - no brainer! Each claim is processed efficiently. So glad I finally did this! The website is super easy to use as well. I can upload an invoice emailed to me by my vet - paperless and seamless!
Insurer: Nationwide
By: Debbie
Nationwide puts pet's health first!
Nationwide/ Pet Insurance offers comprehensive pet insurance plans. They process claims promptly and owners can review status of claims on their website.
Insurer: Nationwide
By: Maureen
Nationwide is the best pet insurance company
Nationwide makes it to easy to submit your claims. They quickly and efficiently process claims and I have never questioned any of their decisions. I spoke to a customer service agent recently and she was very helpful and easy to talk to. I highly recommend using nationwide.
Insurer: Nationwide
By: Connie
Once again, amazing coverage, amazing claim service.
Every time we need to make a claim I am amazed by the speed and convenience. Highly recommend this pet insurance.
Insurer: Nationwide
By: Mike
Claim process both fast and easy.
I had to take my dog to the emergency vet - he is absolutely fine now. The most surprising thing was receiving the reimbursement from the claim in less than ten days. This is my second dog insured with Nationwide and I have recommended them to everyone I know with a pet. The claim process is fast and easy. And the customer service and follow up is excellent.
Insurer: Nationwide
By: Carol