Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I recently had an issue with my dog that Trupanion denied the pre-approval for even though I provided justification for the coverage and they already approved and paid the first claim relating to the issue.
I recently had an issue with my dog that Trupanion denied the pre-approval for, even though I provided justification for the coverage and they already approved and paid the first claim relating to the issue. I then tried to appeal the claim, had my vet clinic call them (as they also feel this claim should be covered), only to be denied again and then told that I essentially have to get the procedure done to appeal the claim as pre-approvals canât be appealed. I am very disappointed that I pay all this money to the insurance company and then get denied for something that was not known to me prior to getting coverage.
Insurer: Trupanion Canada
By: Melissa
Because I have always been treated well.
Because I have always been treated well. My first dog had a few claims and there were never issues with payment, no hassle at all. Customer service is excellent.
Insurer: Trupanion Canada
By: Fiona
Immediate answer to claims
Immediate answer to claims
Insurer: Trupanion Canada
By: Christine
A must for every pet owner
It was east to submit the claim and the app is fantastic
Insurer: Trupanion Canada
By: Albina
super quick claims
Super quick claims from my vet. Love it!
Insurer: Trupanion Canada
By: Wendy
The claim has not been approved yet
The claim has not been approved yet
Insurer: Trupanion Canada
By: Suzanne
Easy to use, fast processing times.
Ease of use with Vetâs office submitting for us and quick turn around time for processing of our claim.
Insurer: Trupanion
By: Casey
TRIPLE A RATING!
Excellent Company...quick response on claims. Generous with payouts My brother has National and he is not nearly as happy with them
Insurer: Trupanion
By: Mark
Great customer service and great coverage.
Great customer service and great coverage. Having Trupanion has enabled my family to provide life saving treatment for our dogs on more than one occasion. Any time I call customer service the representatives are always knowledgeable, friendly, and efficient. I will be a Trupanion customer for life, with any pet in my family.
Insurer: Trupanion
By: Julia
Grateful to have Trupanion!
I submitted claims with the assistance of Trupanion reps who quickly answered my questions and concerns. They were also kind and said they hope my dog will be ok as he had to have a surgery done. My claims were processed quickly and it received my reimbursements within 2-3 days from subtitling my official invoice.
Insurer: Trupanion
By: Thania