Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Denied portion of vet bill.
After 11 years of paying premiums, I had my first vet bill over the $500 deductible ($800+). Trupanion denied a portion bringing down to under $500, so I was paid nothing. Done with out explanation. This was for my dogs teeth cleaning which had never been done before and recommended by the Vet.
Insurer: Trupanion
By: Robert
Always easy to process a claim
Always easy to process a claim
Insurer: Trupanion
By: Andrew
My Trupanion claim process experience.
Fortunately, my Veterinarianâs office can just submit the claim, Trupanion very quickly informs us of what they will pay and I just pay the difference. This is a very nice feature.
Insurer: Trupanion
By: Jeralyn
Good customer service representative was very courteous and pleasent I was put on hold but only for about 30 seconds it was also Memorial Day when most places are closed.
Good customer service, representative was very courteous and pleasent, I was put on hold but only for about 30 seconds, it was also Memorial Day when most places are closed. Excellent service!
Insurer: Trupanion
By: Richard
The customer service representatives are very helpful in answering questions.
The customer service representatives are very helpful in answering questions. The response time between when you send in a claim and when they respond is very short and they let you know how they settled the claim.
Insurer: Trupanion
By: Carol
Trupanion is very customer-centric.
Trupanion is very customer-centric. The claims process is super easy and fair and easy to understand--if only human health insurance were the same!
Insurer: Trupanion
By: Rhonda
Worth every penny
Over the past few months our aging dogs have had a number of issues that ended up costing several thousands of dollars in specialist fees and procedures. Thankfully we had our insurance policies from the get-go. Fetch was super easy to use and we were compensated quite quickly. So happy we did this long ago. The policies have paid for themselves. I am a small animal veterinarian and a big advocate for pet insurance for this very reason.
Insurer: Fetch
By: Dianne
Worth every penny
Over the past few months our aging dogs have had a number of issues that ended up costing several thousands of dollars in specialist fees and procedures. Thankfully we had our insurance policies from the get-go. Fetch was super easy to use and we were compensated quite quickly. So happy we did this long ago. The policies have paid for themselves. I am a small animal veterinarian and a big advocate for pet insurance for this very reason.
Insurer: Fetch Canada
By: Dianne
Trupanion is amazing!
We have had Trupanion since the week we brought Mila home. We have had to use it for claims 2 times already, once at a vet that accepted it directly and they paid their portion before we left the office. This week we had to use it at another vet who doesn't accept it directly, I filed the claim Friday and it was already approved on Monday! They really are amazing and could be a lifesaver. It is more than worth the extra expense every month to have the peace of mind that they are there for you when the unexpected happens!
Insurer: Trupanion
By: Chelsea
Peace Of Mind
I was very happy with the service over the phone and your representative Matt was very knowledgeable & answered all my questions. The coverage for our pet seems very good!
Insurer: Trupanion Canada
By: Janice